Troy Sawka
Bellingham,MA
Summary
Championed administrative functions with a strong focus on leadership and operational excellence.,Guided teams in delivering exceptional customer service while maintaining professionalism.,Managed cash handling and scheduling to optimize office workflows.
Overview
10
10
years of professional experience
Work History
Staff Supervisor
Phoenix Theatres
06.2026 - Current
- Supervise daily theatre operations and front-line staff.
- Prepare breaks, assign work, and train new employees.
- Resolve customer concerns professionally while maintaining exceptional service.
- Ensure compliance with company policies and procedures
- Trained new hires on POS terminals and ticketing software, reducing transaction errors during peak shows.
Team Leader / B2B Champion
Rocky's Ace Hardware
12.2023 - 06.2026
- Directed daily operations and supervised associates.
- Maintained accurate inventory, records, and cash reconciliation.
- Expanded B2B customer accounts by 20% through relationship building.
- Provided outstanding customer service and administrative support.
- Reduced stockouts by implementing weekly cycle counts and updating reorder thresholds in Excel.
- Processed daily vendor invoices and reconciled supplier statements to clear payment discrepancies.
- Coached new sales associates on product knowledge and B2B quoting, improving pitch consistency.
- Compiled weekly sales reports in Excel to identify top-selling SKUs and adjust displays.
- Configured POS price overrides and trained staff on cash reconciliation procedures for end-of-day accuracy.
Shift Lead
GameStop
01.2022 - 10.2023
- Managed opening/closing procedures, deposits, inventory records, and employee supervision.
- Supervised cash drawer rotations and completed daily cash reconciliation for multiple registers.
- Processed customer trade-ins and warranties using store POS, reducing return disputes at register.
- Conducted weekly inventory counts and reported stock discrepancies to district manager via Excel sheets.
- Trained new hires on point-of-sale procedures, customer service standards, and loss-prevention checks.
- Scheduled and managed shift rosters to maintain floor coverage during peak evening and weekend hours.
- Reviewed sales promotions' performance and adjusted floor displays to highlight best-selling titles.
- Resolved escalated customer complaints in person, restoring satisfaction and preserving store reputation.
Sales Associate
Ollie's Bargain Outlet
02.2021 - 01.2022
- Assisted customers, processed transactions, stocked merchandise, and maintained organized records.
- Greeted and engaged customers on the sales floor, recommending products that matched needs and preferences.
- Operated POS terminals to process cash and card payments, completing accurate cash reconciliation at shift end.
- Maintained visual merchandising standards by restocking displays and rotating seasonal inventory to boost visibility.
- Resolved customer complaints at point of sale, issuing exchanges or refunds to restore satisfaction quickly.
Delivery Driver Helper
Martinelli's Oil Company
02.2018 - 01.2020
- Maintained delivery documentation and provided dependable customer service.
- Loaded and secured 300+ cases per shift using pallet jack and straps to prevent shipment damage.
- Checked shipment manifests against cargo using handheld scanner and corrected five documentation errors daily.
- Guided route driver through optimized stop sequence, cutting idle time and shortening delivery loop.
- Handled cash reconciliation at end of day, balancing receipts and resolving discrepancies with dispatcher.
- Assisted customers with heavy furniture deliveries, following safety protocols to avoid property damage.
Store Manager
Soko's Pizza
03.2017 - 01.2018
- Managed scheduling, inventory, staff, cash handling, and daily business operations.
- Reduced monthly food waste by implementing FIFO labeling and daily portion audits, cutting spoilage.
- Reconciled nightly cash deposits and POS reports, identifying and resolving register discrepancies.
- Trained new hires on POS, food safety, and customer service procedures, improving shift readiness.
- Negotiated supplier delivery schedule that stabilized inventory levels and prevented ingredient shortages.
- Built weekly sales forecast in Excel from POS data to optimize staff scheduling and order quantities.
Cashier
Taco Bell
01.2017 - 02.2017
- Processed transactions accurately and provided customer service.
- Processed cash and credit payments at peak times, balancing register with zero discrepancies.
- Operated POS terminal to record orders accurately, reducing order corrections during shifts.
- Restocked front counter supplies and condiments between rushes to maintain continuous service flow.
- Handled customer complaints at point of sale, resolving issues and preserving repeat business.
- Reconciled nightly cash drawer against receipts and submitted deposit paperwork to management.
Cashier
McDonald's
02.2016 - 06.2016
- Operated POS system and maintained accurate cash handling.
- Resolved customer complaints about orders and offered appropriate refunds or replacements on-site.
- Prepared food items to company standards during rush periods, maintaining consistent product quality.
Education
High School Diploma - undefined
Cumberland High School
Skills
- Administrative Support
- Microsoft Word
- Excel
- Outlook
- Data Entry
- Recordkeeping
- Filing
- Public Service
- Scheduling
- Cash Reconciliation
- Office Equipment
- Customer Relations
- Team Leadership
- Organization
- Confidentiality
- Inventory Control
- Database Management
- Problem Solving
- Adaptability
- Conflict Resolution
- Attention to Detail
- Time Management
- Critical Thinking
Timeline
Staff Supervisor
Phoenix Theatres
06.2026 - Current
Team Leader / B2B Champion
Rocky's Ace Hardware
12.2023 - 06.2026
Shift Lead
GameStop
01.2022 - 10.2023
Sales Associate
Ollie's Bargain Outlet
02.2021 - 01.2022
Delivery Driver Helper
Martinelli's Oil Company
02.2018 - 01.2020
Store Manager
Soko's Pizza
03.2017 - 01.2018
Cashier
Taco Bell
01.2017 - 02.2017
Cashier
McDonald's
02.2016 - 06.2016
High School Diploma - undefined
Cumberland High School