Troy Schwalbe
Prior Lake ,MN
Summary
Dynamic HVAC Service Technician Lead Supervisor with extensive experience at Northern One Hour Heating and Air. Proven track record in installation and repair, enhancing system efficiency through preventive maintenance. Exceptional customer service skills and a strong ability to troubleshoot complex issues, ensuring high client satisfaction and operational excellence.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
HVAC Service Technician Lead Supervisor
Northern One Hour Heating and Air
Ramsey,mn
04.2024 - Current
- Conducted routine maintenance checks on heating and cooling systems to enhance efficiency.
- Installed new HVAC equipment according to manufacturer specifications and safety standards.
- Collaborated with team members to troubleshoot complex heating and air conditioning problems.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Maintained accurate records of service calls, repairs, and equipment installations for tracking purposes.
- Trained junior technicians on best practices for equipment maintenance and safety protocols.
- Recommended system upgrades to clients based on energy efficiency assessments and needs analysis.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
HVAC Service Technician
Hero Heating and Cooling
Bloomington, MN
05.2022 - 04.2024
- Diagnosed HVAC-R systems to identify malfunctions and recommend effective repair solutions.
- Executed routine maintenance on heating, ventilation, and air conditioning systems to ensure peak performance.
- Collaborated with team members to enhance service delivery through efficient problem-solving techniques.
- Trained junior technicians on safety protocols and proper equipment handling procedures for optimal performance.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
Comcast Tv Installer
Comcast Spotlight
Little Canada ,mn
06.2019 - 05.2022
- Installed and configured cable, internet, and phone services for residential and commercial customers.
- Conducted thorough site assessments to determine optimal installation solutions.
- Troubleshot technical issues to ensure seamless service delivery and customer satisfaction.
- Collaborated with team members to enhance installation efficiency and reduce downtime.
Direct Tv Team Leader
Direct SAT
Burnsville, MN
2009 - 2019
- Led team to achieve operational targets through effective communication and collaboration.
- Streamlined workflows by implementing process improvements, enhancing productivity and efficiency.
- Mentored junior staff to develop skills and improve team performance.
- Analyzed performance metrics to identify areas for improvement and optimize service delivery.
- Coordinated with cross-functional teams to align project goals and ensure timely completion of tasks.
- Managed conflict resolution within the team, fostering a positive work environment and improving morale.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
No Degree - Public Safety Training
Dakota County Technical College
Rosemount, MNHigh School Diploma - General Studies
Burnsville Senior High School
Burnsville, MN06.2005
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Work with minimal supervision
- Troubleshooting skills
- Power tool proficiency
- Problem and issue resolution
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- Equipment inspection
- HVAC systems
- Scheduling and coordination
- Maintenance and repair
- Troubleshooting and diagnosis
- Multitasking
Certification
EPA certified type1 and type 2
Additional Information
I also have worked for temp air in savage mn installing and setting up portable air conditioners in tents for golf tournaments and other events
Timeline
HVAC Service Technician Lead Supervisor
Northern One Hour Heating and Air
04.2024 - Current
HVAC Service Technician
Hero Heating and Cooling
05.2022 - 04.2024
Comcast Tv Installer
Comcast Spotlight
06.2019 - 05.2022
Direct Tv Team Leader
Direct SAT
2009 - 2019
No Degree - Public Safety Training
Dakota County Technical College
High School Diploma - General Studies
Burnsville Senior High School