Troy Scott
Knoxville,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Operations Manager
TForce Freight
Knoxville, TN
08.2023 - Current
- Reviewed projected performance plans to verify that the correct number of drivers and routes are allocated.
- Compared planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
- Observed dock operations to ensure established work procedures are followed.
- Participated in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
- Communicated updated corporate policies and service center work rules.
- Managed and maintained customer relationships, resolved issues, and retained customers.
- Identified individual and team skill gaps and developmental opportunities.
Operations Supervisor
Yellow Freight
Knoxville, TN
11.2021 - 07.2023
- Provided leadership to drivers, dock workers, and office staff in alignment with culture and company policies.
- Supervised and supported P&D and linehaul operations to ensure freight moves efficiently and on schedule.
- Dispatched drivers for pickups and deliveries, optimized routes, and verified accurate documentation.
- Managed payroll functions, including reviewing and approving timecards.
- Enforced safety protocols, operational procedures, and compliance standards.
- Conducted monthly driver safety meetings and supported training initiatives.
Operations Supervisor
Yellow Freight
Phoenix, AZ
03.2021 - 11.2021
- Oversaw outbound dock operations, ensuring freight was loaded, staged, and handled properly.
- Monitored operational metrics to identify and implement efficiency improvements.
- Covered various shifts as needed to ensure consistent operational support.
- Managed team performance, including accountability, coaching, and disciplinary actions as needed.
- Utilized systems to maintain data accuracy, resolve operational issues, and ensure smooth workflows.
Low Altitude Air Defense Gunner/Distribution Specialist
United States Marine Corps
Oceanside, CA
04.2017 - 04.2021
- Conducted maintenance and troubleshooting on weapon systems to ensure operational readiness.
- Collaborated with team members to execute fire missions in dynamic environments.
- Developed and implemented training programs for junior gunners, improving team proficiency.
- Led safety briefings and drills, promoting a culture of risk management within the unit.
- Coordinated logistics for ammunition supply, ensuring timely availability for operational needs.
- Directly supported individual and group transportation for tactical, operational, strategic, and enterprise-level movements.
- Planned for troop movements via chartered air, train, or bus, as well as port calls for overseas permanent change of station.
Education
Associate of Arts - Supply Chain Management
American Military University
02-2026
Certificate of Technical Studies - Firearms Technology - Gunsmithing
Sonoran Desert Institute
10-2023
Professional Military Education - Leadership Development
Corporals Course
07-2019
Certificate - Leadership And Ethics
Lance Corporal Seminar
06-2018
High School Diploma -
Tigard High School
06-2014
Skills
- Strategic leadership
- Effective decision analysis
- Strong organizational skills
- Proficient in relationship building
Accomplishments
- Meritoriously promoted to Lance Corporal in the United States Marine Corps.
- Honor Graduate for LAAD Gunner MOS School.
- Promoted to Team Leader at a Junior Enlisted Rank.
Timeline
Operations Manager
TForce Freight
08.2023 - Current
Operations Supervisor
Yellow Freight
11.2021 - 07.2023
Operations Supervisor
Yellow Freight
03.2021 - 11.2021
Low Altitude Air Defense Gunner/Distribution Specialist
United States Marine Corps
04.2017 - 04.2021
Associate of Arts - Supply Chain Management
American Military University
Certificate of Technical Studies - Firearms Technology - Gunsmithing
Sonoran Desert Institute
Professional Military Education - Leadership Development
Corporals Course
Certificate - Leadership And Ethics
Lance Corporal Seminar
High School Diploma -
Tigard High School