Troy Shelley
Summary
My objective is to find a career that I can utilize my insurance, management and sales experience. I enjoy working with people to gain trust and establish a professional relationship. I will always strive to exceed the service the client or customer expects and deserves.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Ruan Transport Corporation
10.2022 - Current
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Claims Adjuster
Ruan Transport Corporation
02.2017 - 10.2022
- Handle property/physical damage, cargo loss, and subrogation claims
- Work closely with terminal/service managers, Ruan customers, and third-party insurance carriers to negotiate and settle claims in an efficient timely manner
- Assist in providing 24/7 coverage for serious loss claims on rotating on-call schedule
- Direct and manage HAZMAT spill and cleanup process by contacting appropriate parties as needed.
Casualty Claims Adjuster
Cottingham and Butler Claims Services
05.2015 - 01.2017
- Investigate and process insurance claims filed by policyholders
- Handle property claims involving damage to buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents, slip and falls, or negligent behavior
- Negotiate with claimants, attorneys and adverse insurance carriers to settle claims in a timely manner.
Claims Adjuster
Ruan Transport Corporation
05.2010 - 05.2015
- Handle property/physical damage, cargo loss, and subrogation claims
- Work closely with terminal/service managers, Ruan customers, and third-party insurance carriers to negotiate and settle claims in an efficient timely manner
- Assist in providing 24/7 coverage for serious loss claims on a rotating on-call schedule
- Direct and manage HAZMAT spill and cleanup process by contacting the appropriate parties as needed.
Subrogation Representative
Nationwide Insurance Company
06.2007 - 05.2010
- Worked subrogation claims involving uninsured and insured motorists
- Negotiated payments and payment plans with at fault uninsured parties
- Handled workflow of claims that I received daily and followed up on pending workload
- Demonstrated the ability to be versatile and multitask to help fill the current needs of the team.
Education
Associate of Arts - Sales/Marketing
Des Moines Area Community College
Ankeny, IASkills
- Claims Processing
- Legal proceedings knowledge
- Underwriting knowledge
- Insurance policy coverage knowledge
- Risk Assessment
- Policy investigations
Timeline
Business Development Manager
Ruan Transport Corporation
10.2022 - Current
Claims Adjuster
Ruan Transport Corporation
02.2017 - 10.2022
Casualty Claims Adjuster
Cottingham and Butler Claims Services
05.2015 - 01.2017
Claims Adjuster
Ruan Transport Corporation
05.2010 - 05.2015
Subrogation Representative
Nationwide Insurance Company
06.2007 - 05.2010
Associate of Arts - Sales/Marketing
Des Moines Area Community College
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