Troy Shelley
Summary
My objective is to find a career that I can utilize my insurance, management and sales experience. I enjoy working with people to gain trust and establish a professional relationship. I will always strive to exceed the service the client or customer expects and deserves.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Ruan Transport Corporation
Des Moines, IA
10.2022 - Current
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Claims Adjuster
Ruan Transport Corporation
Des Moines, IA
02.2017 - 10.2022
- Handle property/physical damage, cargo loss, and subrogation claims
- Work closely with terminal/service managers, Ruan customers, and third-party insurance carriers to negotiate and settle claims in an efficient timely manner
- Assist in providing 24/7 coverage for serious loss claims on rotating on-call schedule
- Direct and manage HAZMAT spill and cleanup process by contacting appropriate parties as needed.
Casualty Claims Adjuster
Cottingham and Butler Claims Services
05.2015 - 01.2017
- Investigate and process insurance claims filed by policyholders
- Handle property claims involving damage to buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents, slip and falls, or negligent behavior
- Negotiate with claimants, attorneys and adverse insurance carriers to settle claims in a timely manner.
Claims Adjuster
Ruan Transport Corporation
05.2010 - 05.2015
- Handle property/physical damage, cargo loss, and subrogation claims
- Work closely with terminal/service managers, Ruan customers, and third-party insurance carriers to negotiate and settle claims in an efficient timely manner
- Assist in providing 24/7 coverage for serious loss claims on a rotating on-call schedule
- Direct and manage HAZMAT spill and cleanup process by contacting the appropriate parties as needed.
Subrogation Representative
Nationwide Insurance Company
06.2007 - 05.2010
- Worked subrogation claims involving uninsured and insured motorists
- Negotiated payments and payment plans with at fault uninsured parties
- Handled workflow of claims that I received daily and followed up on pending workload
- Demonstrated the ability to be versatile and multitask to help fill the current needs of the team.
Education
Associate of Arts - Sales/Marketing
Des Moines Area Community College
Ankeny, IASkills
- Claims Processing
- Legal proceedings knowledge
- Underwriting knowledge
- Insurance policy coverage knowledge
- Risk Assessment
- Policy investigations
Timeline
Business Development Manager
Ruan Transport Corporation
10.2022 - Current
Claims Adjuster
Ruan Transport Corporation
02.2017 - 10.2022
Casualty Claims Adjuster
Cottingham and Butler Claims Services
05.2015 - 01.2017
Claims Adjuster
Ruan Transport Corporation
05.2010 - 05.2015
Subrogation Representative
Nationwide Insurance Company
06.2007 - 05.2010
Associate of Arts - Sales/Marketing
Des Moines Area Community College