Troy Shepherd
Saraland,AL
Summary
Logistics professional skilled in warehouse management and compliance evaluation. Expertise in optimizing delivery processes and ensuring adherence to safety standards. Recognized for leadership in improving team performance and maintaining high customer satisfaction levels.
Overview
40
40
years of professional experience
Work History
Fortified Evaluator
Fortified Inspections
Saraland, Alabama
07.2023 - Current
- Conducted thorough evaluations of properties for compliance with safety standards.
- Ensured adherence to industry regulations during the evaluation process.
- Reviewed inspection reports for accuracy and completeness before submission.
- Maintained detailed documentation of inspection findings and recommendations.
- Prepared reports summarizing evaluation results and findings.
- Ensured compliance with ethical standards and confidentiality in data handling.
- Identified and addressed challenges and obstacles in evaluation processes.
- Reviewed policies, procedures and practices related to program operations.
Delivery Driver
SpeeDee Delivery
Rockford, IL
08.2014 - 06.2023
- Promoted to Group Leader
- Maintained safe driving record over six years, consistently adhering to traffic regulations and safety standards.
- Followed prescribed routes and time schedules to meet 100% on-time delivery.
- Managed loading and unloading of items efficiently, ensuring timely deliveries and pickups.
- Loaded and unloaded customer packages for timely delivery to customers' doors.
- Delivered items within reasonable time by traveling the most direct route.
- Resolved customer complaints, enhancing satisfaction and encouraging repeat business.
- Achieved perfect attendance record over six years, demonstrating reliability and commitment to work.
- Achieved full raise at each review, reflecting consistent performance and value to the company.
- Ensured that the truck was well-maintained and scheduled required repairs.
- Maintained good working relationship with co-workers and management.
- Kept work area organized and clutter-free.
- Participated in seminars and additional training to expand knowledge and skills.
Delivery Driver
Hulick Metals
Rockford, IL
10.2005 - 07.2014
- Followed prescribed routes and time schedules to meet 100% on-time delivery.
- Delivered items within reasonable time by traveling most direct route.
- Enhanced customer satisfaction by reviewing orders for completeness and accuracy before delivery.
- Resolved customer complaints by proactively addressing issues, fostering repeat business.
- Ensured that the truck was well-maintained and scheduled required repairs.
- Reviewed incoming orders for mistakes to maintain accurate inventory levels.
- Completed all required paperwork accurately to maintain organized records. within anticipated timeframes.
- Supported team members by volunteering for new assignments, improving overall workflow. and tasks to ease staff member burden.
- Maintained positive working relationships with co-workers and management to foster collaboration. with co-workers and management.
Buyer/Sales Associate/Detailer
Brice Shepherd Motor Cars
Rockford, IL
04.1993 - 10.2005
- Managed buying, selling, and detailing of cars to enhance customer experience and satisfaction.
- Presented vehicle features, model options, and pricing information to assist customer decision-making.
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales.
- Coordinated timely follow-up on sales or visits to maintain strong rapport with previous and prospective customers.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Executed maintenance tasks to ensure site functionality.
Night Manager
Stash O'Neals/Hard Times
Rockford, IL
02.1991 - 04.1993
- Managed overall operations to enhance service delivery and customer satisfaction.
- Hired, motivated, and assessed performance of staff to keep operations efficient and on-track.
- Developed team member performance through targeted supervision and training.
- Scheduled employees to maintain adequate coverage for expected business needs and customer demand levels.
- Implemented strategic sales initiatives that contributed to increased weekly profits.
- Coordinated hiring of bands and live entertainment for events.
Builder/Supervisor
Fence and Decker Construction
The Woodlands, TX
05.1986 - 01.1991
- Led crew in daily operations to achieve project goals.
- Supervised and transported crews to work sites.
- Organized supplies to streamline operations at residential and commercial job sites.
- Built fences, decks and installed roofs.
- Inspected roof systems to assess repair needs and recommend effective solutions.
- Fit the new roof around walls, vents and other roof features with accurately cut felt, shingles and strips of flashing.
- Applied roofing materials with proper tools.
- Installed fencing to exact contract terms and to meet clients' expectations.
- Erected forms and frames to properly install different types of materials.
Education
High School Diploma -
Rockford West High School
Rockford, ILSkills
- Compliance evaluation
- Regulatory compliance
- Attention to detail
- Visual inspection
- Materials knowledge
- Safe driving
- Forklift operation
- Navigation skills
- Time management
- Dependable leadership
- Customer service excellence
- Punctuality and reliability
Timeline
Fortified Evaluator
Fortified Inspections
07.2023 - Current
Delivery Driver
SpeeDee Delivery
08.2014 - 06.2023
Delivery Driver
Hulick Metals
10.2005 - 07.2014
Buyer/Sales Associate/Detailer
Brice Shepherd Motor Cars
04.1993 - 10.2005
Night Manager
Stash O'Neals/Hard Times
02.1991 - 04.1993
Builder/Supervisor
Fence and Decker Construction
05.1986 - 01.1991
High School Diploma -
Rockford West High School