Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Smith

Blackwood,NJ

Summary

Conscientious service leader with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective and patient in handling direct customer inquiries and implementing customer service policies.

Overview

4
4
years of professional experience

Work History

Service Leader

Chipotle Grill
01.2023 - Current
  • Lead employees through shifts and services effectively and efficiently by implementing policies and procedures
  • Trained and supervised team members in providing quality service to customers.
  • Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
  • Quick decision-making in various situations to ensure shifts run smoothly
  • Train a diverse lot of new employees getting them up to industry standard quickly.
  • Interview and make decisions on which candidates would be a good fit for our location.
  • Communicate with both employees and customers to settle disputes in a mutually agreeable way.
  • Inventory, sales projections
  • Employee and customer relations
  • Highly organized and detail oriented

Team Lead

Orbit Energy & Power
09.2020 - 08.2023
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Led teams of canvassers out in the field ensuring their completion of duties and encouraging their efforts and mindset
  • Conduct new hire training
  • Engage with the public and educate them on solar products and the benefits to both the customer and the environment
  • Strategic planning on locations to canvas
  • Strong verbal communication

Education

Bachelors in History, Bachelors in Education -

Rowan University
Glassboro, NJ
06.2026

High School Diploma -

Washington Township High School
Sewell, NJ
06.2021

Skills

Leadership qualities

Strong verbal communication

Decision making

Training

Highly organized

Detail oriented

Problem-solving

Self-management

Patience

Resilience

Timeline

Service Leader

Chipotle Grill
01.2023 - Current

Team Lead

Orbit Energy & Power
09.2020 - 08.2023

Bachelors in History, Bachelors in Education -

Rowan University

High School Diploma -

Washington Township High School

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Troy Smith