Troy Stancil
Frederick,MD
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities.
Overview
4
4
years of professional experience
Work History
Tow Truck Driver
Mikes Auto Body
09.2023 - 04.2024
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for diverse range of situations.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at scene.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
Security Guard
Green Leaf Medical Cannabis LLC
06.2023 - 09.2023
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Promoted workplace safety through regular inspections of facilities for hazards or potential issues requiring attention or repair.
- Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining strong presence in designated areas.
- Provided exceptional customer service by addressing visitor questions or concerns in friendly and professional manner.
- Assisted in training new guards on company procedures, site-specific protocols, and effective security practices.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Reduced risks of theft or vandalism by implementing access control procedures at entrances and exits of secured locations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
Delivery Ambassador
Giant Food Stores
03.2022 - 05.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Served as organization ambassador at various charity events, promoting mission and values.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
Assistant Basketball Coach
Ecclesia College
09.2021 - 03.2022
- Developed strong relationships with athletes and their families, fostering supportive environment both on and off court.
- Maintained accurate records of player statistics, aiding in strategic decision-making during game planning sessions.
- Managed equipment inventory, securing necessary items for optimal practice sessions and game day preparations.
- Provided constructive feedback to players after games, identifying areas of improvement while also celebrating successes.
- Counseled athletes on conflict resolution techniques and anger management to improve on-court and off-court behaviors.
- Improved offensive strategies by analyzing game film of both our own team''s performances as well as those of future opponents.
- Coordinated with head coach and experienced players to develop curriculum and play book.
- Developed strong relationships with athletes and their families, fostering supportive environment both on and off court.
- Led practice sessions with players practicing drills, honing techniques and scrimmaging to put practiced skills into play.
- Developed strong relationships with athletes and their families, fostering supportive environment both on and off court.
Delivery Driver
Amazon
09.2020 - 03.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Education
BBA - Business Administration
Goldey-Beacom College
Wilmington, DE05.2019
Associate of Applied Science - General Studies
Garden City Community College
Garden City, KS05.2017
High School Diploma -
Theodore Roosevelt Senior High School
Washington, DC06.2014
Skills
Strong Work Ethic
Towing equipment operation
Safe Driving Practices
Customer Service
Heavy Lifting Abilities
Roadside Assistance
Timeline
Tow Truck Driver
Mikes Auto Body
09.2023 - 04.2024
Security Guard
Green Leaf Medical Cannabis LLC
06.2023 - 09.2023
Delivery Ambassador
Giant Food Stores
03.2022 - 05.2023
Assistant Basketball Coach
Ecclesia College
09.2021 - 03.2022
Delivery Driver
Amazon
09.2020 - 03.2021
BBA - Business Administration
Goldey-Beacom College
Associate of Applied Science - General Studies
Garden City Community College
High School Diploma -
Theodore Roosevelt Senior High School
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