Troy Stevenson
Warrington,PA
Summary
Highly driven and dedicated General Manager successful at implementing strategic approaches to drive profitability and sales. Through the ever changing business environment, I've been able to consistently train my team to adapt and deliver results.
Overview
18
18
years of professional experience
Work History
General Manager/General Sales Manager
Thompson BMW
Doylestown, PA
01.2019 - 09.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Designed and developed training materials for new employees in the organization.
- Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.
Sales Manager
Keenan Mercedes
Doylestown, PA
11.2015 - 01.2019
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Created and presented monthly reports to management on sales performance.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Sales Manager
Thompson Lexus
Doylestown, PA
07.2010 - 11.2015
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
Sales Consultant
Thompson BMW
Doylestown, PA
07.2006 - 07.2010
- Greeted customers and identified their automotive needs.
- Provided product information, features, and benefits to customers.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Followed up with customers to build long-term relationships and successful referrals.
Education
Some College (No Degree) - Education
Gordon College
Wenham, MASkills
- Identifying Key Areas of Opportunity
- Hands On Sales Management
- Statistical Analysis
- Communication with teams to drive growth
- Motivational Leadership
- Coach to ensuring comprehension
Timeline
General Manager/General Sales Manager
Thompson BMW
01.2019 - 09.2024
Sales Manager
Keenan Mercedes
11.2015 - 01.2019
Sales Manager
Thompson Lexus
07.2010 - 11.2015
Sales Consultant
Thompson BMW
07.2006 - 07.2010
Some College (No Degree) - Education
Gordon College
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