Troy Studnicka
Potosi,WI
Summary
My background consists of multiple skills from general production, machine operations, to warehouse, stand up, sit down forklift operations, to truck driver, to helpdesk analyst. I've done it all and I'm wanting to learn new skills as I am a hard worker and work very well with others.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Truck Driver
Dollar General
Janesville, WI
09.2023 - Current
- Drive dry van freight delivering products for dollar general
- Unload to each store their freight and bring back empty containers
- Pushing, pulling, lifting anywhere to a full load with multiple stops or 1 stop, 2 stops with a partial load, up to 40,000 plus lbs.
Truck Driver CDL
Roehl Transport
Marshfield, WI
04.2022 - 08.2023
- Drove flatbed, conestoga, dry van, national and regional runs
- Secured loads on flatbed and conestoga using straps, chains, binders
- Drove accident free and no tickets.
Warehouse Associate
Energizer
Fennimore, WI
04.2021 - 04.2022
- Warehouse, forklift operator, machine operator
- Moved finished product from warehouse to the production floor and from the production floor to the warehouse
- Picked pieces for multiple lines that needed them to make batteries
- Worked as a production associate, gel operator, checked batteries for proper amount charging properties
- Did scheduled maintenance cleaning on the gel hoppers
Press Operator Assistant
Amcor Flexibles
Lancaster, WI
01.2020 - 03.2021
- Get the press ready to run the jobs on the schedule
- Assist the press operator with the press and getting the next jobs together for us to run
- Make sure the inks are hooked up, make sure each deck has their correct sleeve for printing that particular job
- Fill out the proper paperwork for the beginning and end of the job and to print out each jobs inks and what location the inks and their corresponding sleeves would go to.
Technical Support Specialist
Fiserv
Madison, WI
01.2009 - 10.2019
- Provide communications and system support to Fiserv clients
- Work closely with the development and infrastructure support teams on behalf of clients to solve issues and communicate resolutions
- Monitor X Roads products
- Research, resolve and respond to issues and escalating as needed
- Support clients through phone, email and ticket tracking, call routing
- Work with internal teams to troubleshoot and find solutions to customer issues
- Diagnose issues and follow through to completion.
Internet Technical Support
Cuna Mutual Insurance Society
Madison, WI
05.2008 - 12.2008
- Provide internet technical support for credit unions and their members
- Escalate and work with other areas of Cuna in regards to the services Cuna provides the other credit unions
- Monitor e-mails that come into Cuna's web support for technical issues
- Process incoming new user requests and registrations regarding Cuna's website and services they provide.
AS400 Operator
WEA Trust
Madison, WI
03.2008 - 11.2008
- Do night time operations on an AS400/Mainframe system
- Process nightly jobs and print users jobs that have run throughout the day
- Monitor a program called Control-M, a batch scheduling software written for Mainframe
- Process and print disability checks.
Helpdesk Analyst
General Casualty Insurance
Sun Prairie, WI
11.2007 - 05.2008
- Provide end user support via phone/email to 4,000 users
- Provide support of Office Products including Office 2003 and Office (2002)XP
- Troubleshoot connections via VPN, with users connected through cable, DSL, Dial up, wireless
- Troubleshooting mainly company owned computers
- Escalate tickets for complex/high priority issues
- Provide support for users accessing a Citrix environment using laptops/regular desktops/thin client machines
- Troubleshoot with users via remote connection through Citrix/Alteris/Dameware
- Printer/fax/multi-functional machine troubleshooting including escalation
- Password resets for AS400/ Mainframe/Bluezone
- Provide hardware/software support/passwords for the network.
General Housekeeping
Uniek Inc
Madison, WI
10.2007 - 05.2008
- Warehouse
- Picked and packed orders with a Raymond (stand up forklift) as well as sit down forklifts
- Picked orders off of a production sheet
- General Housekeeping during and after shift.
Helpdesk Analyst/End User Support
American Family Insurance
Sun Prairie, WI
06.2007 - 10.2007
- Provide end user support via phone of hardware/software and proprietary systems for all American Family agents and staff
- Provide support for Microsoft office products, Office XP(2002) and 2003
- Support of Blackberry devices
- Printer support/setup for Mainframe and Windows printers
- Use Symantec pcanywhere as troubleshooting aid to end users.
Helpdesk Analyst
Marshall Erdman & Associates
Madison, WI
06.2006 - 06.2007
- End user support for 400 users
- Responsible for providing assistance to application groups and troubleshooting Citrix-Meta Frame connections for users using Prolog and JD Edwards
- Set up email accounts and provide email support to end users
- Responsible for troubleshooting plotters used for AutoCAD drawings
- Also multifunctional devices such as office fax/scanner/copiers, as well personal devices
- Set up Microsoft Live Meeting for users to share files and conducts group presentations
- Do new employee orientations with new users on the products and services Marshall Erdman provides
- Provide PC/laptop support of hardware/software
- Support Windows XP/2000 and troubleshooting the desktop environment
- Use Active Directory to reset user passwords and verify user permissions along with adding access/rights
- Creating and updating documentation for new and existing troubleshooting procedures
- Set up PDA devices that run Palm and Windows Mobile Operating System
- Troubleshoot user's network connections, wireless and wired in the office and on the road
- Troubleshoot AT&T dial up connections for users that use dial up and connect to VPN to access the network out in the job field as well as VPN for high speed connections.
Warehouse Associate
Danisco
Madison, WI
11.2005 - 06.2006
- Ship/Receive
- Responsible for entering data for completed jobs using SAP
- Handled some of the shipping and receiving duties
- Responsible for verifying and packing orders
- Used stand up forklift for picking certain products
- Picked and packed items per picking sheet.
Shipping/Receiving Clerk
Architectural Metals
Madison, WI
07.2004 - 11.2005
- Ship/Receive
- Responsible for shipping and receiving duties
- Put together orders for shipment
- Load/unload sheet metal from flatbed and covered semis
- Ran some production machines when shipping was slow
- Help load and unload coils for production.
Production Data Analyst
PolyOne
DeForest, WI
07.1997 - 01.2004
- Used SAP system for Data Entry to close out orders add materials coming into the system
- Responsible for cycle counting of products, inventory and safety
- Responsible for training new employees in sit down and stand up forklifts
- Pick orders and place orders for shipment using mainly stand up forklifts
- Check and keep track of inventory for certain products
- Did spot/backup duties for employees who were sick or on vacation.
Education
Associate's degree - Information Technology
Pc pro schools
11.2005
High school diploma or GED - General Studies
Boscobel High School
05.1988
Skills
- Troubleshooting the desktop environment of Windows 2000 and XP Professional
- Hardware/software support
- Technical Client Servive Rep
- Performing and troubleshooting an installation or upgrade of Windows XP
- Configuring hardware devices and drivers in Windows 2003 Professional/XP Professional
- Setting up and supporting Microsoft exchange, and Microsoft Internet Explorer
- Troubleshooting applications with connectivity issues and resolving end-user questions for users of Windows XP and 2000
- Microsoft Office 2002/2003
- PDA setups and troubleshooting of Palm and Windows based productsVPN/LAN Connection Troubleshooting
- Help Desk
- Network Support
- Operating Systems
- Troubleshooting
- Manufacturing
- Customer service
- Phone etiquette
- Software troubleshooting
- Technical support
- Load security
- Safe Driving
- Delivery Scheduling
- Cargo Handling
- Materials Transport
- Route Management
- Courteous and polite demeanor
- Inclement weather driving
- Customer-Oriented
- Dependable and reliable
- Strong Work Ethic
Certification
- MCDST, 10/2004, Present
- MCP, 10/2004, Present
- CompTIA A+, 10/2004, Present
- HDI Desktop Support Technician, 10/2004, Present
- CDL, A, 04/2032, WI
- CDL, B, 04/2032, WI
- CDL, C, 04/2032, WI
- Air Brake Endorsement
- Driver's License
- Pallet Jack Certification
- Forklift Certification
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Truck Driver
Dollar General
09.2023 - Current
Truck Driver CDL
Roehl Transport
04.2022 - 08.2023
Warehouse Associate
Energizer
04.2021 - 04.2022
Press Operator Assistant
Amcor Flexibles
01.2020 - 03.2021
Technical Support Specialist
Fiserv
01.2009 - 10.2019
Internet Technical Support
Cuna Mutual Insurance Society
05.2008 - 12.2008
AS400 Operator
WEA Trust
03.2008 - 11.2008
Helpdesk Analyst
General Casualty Insurance
11.2007 - 05.2008
General Housekeeping
Uniek Inc
10.2007 - 05.2008
Helpdesk Analyst/End User Support
American Family Insurance
06.2007 - 10.2007
Helpdesk Analyst
Marshall Erdman & Associates
06.2006 - 06.2007
Warehouse Associate
Danisco
11.2005 - 06.2006
Shipping/Receiving Clerk
Architectural Metals
07.2004 - 11.2005
Production Data Analyst
PolyOne
07.1997 - 01.2004
Associate's degree - Information Technology
Pc pro schools
High school diploma or GED - General Studies
Boscobel High School
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