Troy Thomas
Henderson,Nevada
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Samsung Expert
Best Buy
Henderson, NV
08.2016 - Current
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Geek Squad
Best Buy
Henderson, NV
04.2014 - 07.2015
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Serviced customer equipment for expedient repair and minimal downtime.
Education
Associate of Applied Science - Information Technology
DeVry University
Downers Grove, IL07.2022
Skills
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Sales Quota Achievement
- Microsoft Office Suite
- Sales Report Generation
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Upbeat and Positive Personality
- Desktop support
- Technical troubleshooting
- Networking background
- Higher Education
- Operating Systems
- Computer Technology
- Computer Hardware
Affiliations
- Institute of Electrical and Electronics Engineers
- Freemason
Certification
- Comptia A+ Training - 2021
- Comptia Security+ Training - 2021
Languages
Spanish
Professional Working
Timeline
Samsung Expert
Best Buy
08.2016 - Current
Geek Squad
Best Buy
04.2014 - 07.2015
Associate of Applied Science - Information Technology
DeVry University