Troy Ullrich
Greensburg,PA
Summary
Father owned a high volume restaurant & lounge with eat-, take, out, and deliveries. Learned the business as a young man. My hobbies are sports, exercise, camping, fishing, riding motorcycles and ATVs, swimming, snowboarding, concerts
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Calypso Moving Company
03.2019 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Salesmanship and Customer Services to the upmost extent
- Work SAFETY in all aspects, including driving, moving, navigation,etc.
Server / Assistant Manager
Roman Bistro
04.2015 - 03.2019
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Work, Oversee, Lead, and Direct an upscale Michelin***** Italian Restaurant. Serving, Bartending , expo, hosting, expo, etc. Specializing in authentic Italian dishes. 33 Entrees, 33 appetizers, 33 draft beers, 33 wines, 33 cigars from the humidor, and 33 big screen televisions.
- Advertise, work with distributors( food& beverage)
- Book entertainment and promotional figures and events
Food and Beverage Supervisor
Lakeside Inn And Casino
06.2010 - 09.2014
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversee all aspects of the Kitchen, 2 full bars, side bars, 2 Upscale restaurants: American comfort food restaurant, The Timber Lodge, and a Hispanic restaurant, La Cantina, a bakery, pantry, room service, and deliveries.
Education
Mixology Degree - Mixology, Custom Service, Presentations, Etc.
Wines, Steins, & Cocktails Professional Bartending
Youngwood, PA Mixology - Mixology
Wines, Steins, And Cocktails Professional Bartendi
Youngwood,PAPhoenix College Preparatory Academy
Phoenix, AZ2006
Hempfield Area Senior High School
Greensburg, PA06.1996
Associate In Engineering Technology - Architectural Drafting & Desgn
Westmoreland County Career And Technology Center
New Stanton, PA06.1996
Skills
- Workflow Planning
- Process Improvement Strategies
Staff Training
Certification
- Draftsman Certificate
- Mixology
- Safe-Serve Certified
- Environmental Health License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Supervisor of Operations
Calypso Moving Company
03.2019 - Current
Server / Assistant Manager
Roman Bistro
04.2015 - 03.2019
Food and Beverage Supervisor
Lakeside Inn And Casino
06.2010 - 09.2014
Mixology Degree - Mixology, Custom Service, Presentations, Etc.
Wines, Steins, & Cocktails Professional Bartending
Mixology - Mixology
Wines, Steins, And Cocktails Professional Bartendi
Phoenix College Preparatory Academy
Hempfield Area Senior High School
Associate In Engineering Technology - Architectural Drafting & Desgn
Westmoreland County Career And Technology Center
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