Troy Young

• - Led program stabilization efforts during staffing and organizational transitions.
• - Provided cross-site and cross-program coverage to maintain compliance and service continuity.
• - Oversaw workforce data tracking, reporting, and audit preparation.
• - Trained and coached staff to improve service consistency and outcomes.
• - Built employer and community partnerships resulting in job placements.
• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 75%.
• Implemented individualized coaching strategies tailored to each client's specific needs and goals.

• Conducted comprehensive psychosocial and needs-based assessments to identify client strengths, barriers, and service requirements.
• Developed, implemented, and updated individualized care plans in collaboration with clients, families, and healthcare providers.
• Coordinated and monitored community services to ensure timely access, quality delivery, and alignment with care plans.
• Maintain strong client relationships through regular home visits, phone follow-ups, advocacy, and ongoing emotional support.
• · Identify early warning signs of decompensation or crisis.
  · Develop and implement crisis prevention plans.
  · Intervene during crises, which may include facilitating hospitalization or coordinating with mobile crisis teams.
• Maintain accurate, timely, and confidential case records.
  · Complete required reports for agencies, insurers, or courts.
  

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Facilitated workshops and training sessions, fostering engagement and knowledge transfer among participants.
• Analyzed workforce data to assess program effectiveness and recommend strategic improvements.
• Coordinated outreach efforts to attract diverse candidates for training programs, promoting inclusivity in workforce development.
• Implemented effective performance review processes to track employee progress and inform future training priorities.

Client Services & Case Management Workforce Systems & Compliance

• Individualized Career Services (ICS) delivery Comprehensive assessment & Individual Employment Plans (IEP)
• Barrier identification and supportive services coordination
• Trauma-informed and strengths-based coaching
• Motivational interviewing
• WIOA Title I Adult, Dislocated Worker, and Youth knowledge
• CalJOBS case notes, enrollments, exits, and follow-ups
• Eligibility determination & documentation compliance
• Performance measures (employment, MSG, credential attainment)
• Trained and mentored Six new personnel hired to fulfill various roles.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal 70%.

• - Monitored resident cases and ensured compliance with program standards.
• - Conducted assessments addressing housing, medical, and mental health needs.
• - Educated clients on benefits, programs, and supportive services.
• Improved program efficiency by consistently monitoring and evaluating project progress.
• Built strong relationships with stakeholders through open communication channels, helping establish trust between parties involved in program execution.
• Coordinated closely with external partners, ensuring seamless collaboration throughout the duration of joint projects.

• - Supervised frontline staff and ensured policy and safety compliance.
• - Provided coaching and conducted weekly client check-ins.
• - Trained new hires and coordinated daily operations.
• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Coached team members on productivity strategies to accomplish challenging goals.
• Participated in the hiring process