Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troy Stephens

Perris,CA

Summary

Experienced recent graduate with over 3 years of experience in the Business industry. Excellent reputation for being a great team player and a proving leader. Passionate job seeker with strong learning and communication skills eager to secure entry-level Marketing position in a growing environment. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CRM Specialist

Mitchell 1
Rancho Bernardo, CA
06.2021 - 11.2021
  • Answered customer queries and handled complaints.
  • Developed new products, services and promotions based on customer preferences.
  • Oversaw business production processes and reported results to management.
  • Prepared new ideas, proposals and testing strategies to promote company productivity.
  • Collected customer payments, handled exchanges and issued appropriate refunds.
  • Planned strategies designed to attract customers and boost loyalty.

Shift Leader

Buffalo Wild Wings
San Marcos, CA
02.2020 - 12.2020
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Kept stations stocked and ready for use to maximize productivity.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Trained new chefs on menu items and kitchen procedures.

Assistant Manager

Flippin Pizza LLC
San Marcos, CA
08.2016 - 01.2020
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Increased overall team efficiency and productivity.
  • Trained and supervised staff members.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Oversaw sales and marketing operations while developing strategic partnerships.

Education

Bachelor of Science - Business Administration Marketing

University of Cal State San Marcos
San Marcos, CA
12.2019

Skills

  • Inventory management
  • Team development
  • Training and mentoring
  • Opening and closing procedures
  • Excellent multi-tasker
  • Adaptive team player
  • Complex problem solving
  • Strategic networking
  • Communication
  • Brand development and awareness
  • Customer service
  • Active listening
  • Leadership

Certification

Hootsuite Platform Certification

Timeline

CRM Specialist

Mitchell 1
06.2021 - 11.2021

Shift Leader

Buffalo Wild Wings
02.2020 - 12.2020

Assistant Manager

Flippin Pizza LLC
08.2016 - 01.2020

Bachelor of Science - Business Administration Marketing

University of Cal State San Marcos
Troy Stephens