Troy Stephens
Perris,CA
Summary
Experienced recent graduate with over 3 years of experience in the Business industry. Excellent reputation for being a great team player and a proving leader. Passionate job seeker with strong learning and communication skills eager to secure entry-level Marketing position in a growing environment. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CRM Specialist
Mitchell 1
Rancho Bernardo, CA
06.2021 - 11.2021
- Answered customer queries and handled complaints.
- Developed new products, services and promotions based on customer preferences.
- Oversaw business production processes and reported results to management.
- Prepared new ideas, proposals and testing strategies to promote company productivity.
- Collected customer payments, handled exchanges and issued appropriate refunds.
- Planned strategies designed to attract customers and boost loyalty.
Shift Leader
Buffalo Wild Wings
San Marcos, CA
02.2020 - 12.2020
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Kept stations stocked and ready for use to maximize productivity.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Trained new chefs on menu items and kitchen procedures.
Assistant Manager
Flippin Pizza LLC
San Marcos, CA
08.2016 - 01.2020
- Helped employees operate productively and stay on task to meet business and customer needs.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Increased overall team efficiency and productivity.
- Trained and supervised staff members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Oversaw sales and marketing operations while developing strategic partnerships.
Education
Bachelor of Science - Business Administration Marketing
University of Cal State San Marcos
San Marcos, CA12.2019
Skills
- Inventory management
- Team development
- Training and mentoring
- Opening and closing procedures
- Excellent multi-tasker
- Adaptive team player
- Complex problem solving
- Strategic networking
- Communication
- Brand development and awareness
- Customer service
- Active listening
- Leadership
Certification
Hootsuite Platform Certification
Timeline
CRM Specialist
Mitchell 1
06.2021 - 11.2021
Shift Leader
Buffalo Wild Wings
02.2020 - 12.2020
Assistant Manager
Flippin Pizza LLC
08.2016 - 01.2020
Bachelor of Science - Business Administration Marketing
University of Cal State San Marcos