Troyan Gooden
New Orleans,LA
Summary
Proven caregiver and patient care specialist, adept in elderly care and medication administration, demonstrated through impactful roles at Summerhouse Vista Shores and other healthcare settings. Excelling in time management and compassionate service, I significantly enhance patient wellness and satisfaction. My dependable nature and problem-solving skills ensure high-quality, efficient care, contributing to improved patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Summerhouse Vista Shores
New Orleans, LA
03.2024 - Current
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Patient Transporter
Ochsner Hospital
Jefferson, LA
04.2023 - 07.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Residential Medication Aide
Novellus Living
Spring, TX
01.2023 - 07.2023
- Demonstrated attention to detail through meticulous record-keeping practices, reducing the likelihood of errors or discrepancies in resident medical files.
- Increased resident satisfaction by offering compassionate assistance during the medication administration process.
- Facilitated open lines of communication between nursing staff and the interdisciplinary team, ensuring coordinated care efforts for all residents.
- Streamlined documentation processes by accurately updating electronic health records after each medication pass.
Customer Service Representative
Walmart
Houston, TX
03.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medication Aide
Ella Springs Senior Living Community
Houston, TX
06.2021 - 01.2022
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Caregiver
A1 Absolute Best Care
Gretna, LA
05.2019 - 10.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cashier Team Lead
DD's Discount
Houston, TX
01.2019 - 05.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Caregiver
First Class Care LLC
Kenner, LA
01.2016 - 12.2018
- Assisting with personal Care, which may include bathroom function,bathing,grooming, dressing,and eating.
- Monitoring and reporting changes in health, behavior and needs.
- Following a prescribed healthcare plan, which may include assisting with exercise and administering medication.
- Providing mobility Assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair.
Education
High School Diploma -
Edna Karr High School
New Orleans, LA12.2015
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Patient Care
- Dependable and Responsible
Certification
- BLS Certification
- CNA
- CMA
Timeline
Caregiver
Summerhouse Vista Shores
03.2024 - Current
Patient Transporter
Ochsner Hospital
04.2023 - 07.2024
Residential Medication Aide
Novellus Living
01.2023 - 07.2023
Medication Aide
Ella Springs Senior Living Community
06.2021 - 01.2022
Customer Service Representative
Walmart
03.2021 - 07.2023
Caregiver
A1 Absolute Best Care
05.2019 - 10.2020
Cashier Team Lead
DD's Discount
01.2019 - 05.2019
Caregiver
First Class Care LLC
01.2016 - 12.2018
High School Diploma -
Edna Karr High School