Troyce Cain
Monroe,NC
Summary
Highly motivated and detail-oriented professional offering over 15 years of experience proven history of superior performance at individual, team, and organizational levels. Ready to bring medical background and team-building skills to deadline-driven environment. Strong ability to multitask and prioritize workloads with little or no supervision. Experienced in NextGen, Athena, EMA, and Epic electronic medical management software.
Overview
2025
2025
years of professional experience
Work History
Infusion Intake Coordinator II
Articularis Healthcare Group
04.2022 - Current
- Requesting, receiving and inputting incoming prior authorizations, patient information, and eligibility data accurately and timely into the Electronic Medical Records (EMR) system.
- Performing insurance benefit verification and prior authorization for each patient and secures pre-determinations if prior authorizations have not been obtained.
- Maintaining prior authorization and pre-determination communications regarding status/receiving request and submitting appeal and
peer-to-peer letters. - Enrolling patients with Pharmaceutical Copay Assist Programs per eligibility requirements via copay portals and fax.
- Monitoring daily infusion schedule and scheduling patients
- Comprehend providers orders with patients medical health history to accurately and successfully process prior authorizations and pre-determinations.
Registered Medical Assistant
Dermatology Practice Of The Carolinas
03.2021 - 04.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Registered Medical Assistant
Tryon Medical Partners
11 2018 - 04.2021
- Assists Physician with patient office visits which include, rooming patients, scribes notes for Physician and interviews patients, recording vital signs height and weight, prepare specimens for lab work, obtain consents and enter all medical history
in patient electronic medical record. - Assist Physician in office procedures and with biopsies.
- Performs administrative tasks, including prior authorizations for medications and biologic medications, prescription refills, referrals and
patient educational material. - Assists in ordering, receiving, and stocking of office supplies.
- Organizes exam rooms, including general cleaning, upkeep, and re-stocking of supplies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Sanitized, restocked and organized exam rooms and medical equipment.
Registered Medical Assistant
Surgical Specialists of Charlotte
01.2012 - 10.2018
- Maintain proficiency in taking patient medical histories and vital signs.
- Assist surgeon with daily office and minor procedures such as cyst removal, incision and drainage, and wound dressing changes.
- Efficient with handling administrative duties (e.g. answering phones, scheduling appointments for office and surgical procedures, insurance verification, and maintaining medical records).
- Educate patients on surgical and diagnostic procedures.
Registered Medical Assistant
Dermatology Specialist Of Charlotte
01.2008 - 01.2011
- Worked closely with Physician to maintain optimum levels of communication to effectively and efficiently complete projects
- Carried out day-day-day duties accurately and efficiently
- Assisted physician with biopsies and surgical procedures such as excisions, ED&C, cryotherapy, cosmetic procedures and Laser surgery
- Exceeded goals through effective task prioritization and great work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Registered Medical Assistant
Advanced Dermatology Laser/Mohs Center
01.2005 - 01.2008
- Proficient in setting up patient exam rooms, obtain medical history, patient’s chief complaint and current medication list.
- Assisted physician with biopsies and surgical procedures such as excisions, ED&C, cryotherapy, cosmetic procedures and Laser surgery.
- Performed clinical procedures such as suture removal, medication injections, and patch testing., Reviewed patient medical records prior to visit to ensure chart readiness for physician.
- Assisted physician with minor medical procedures, suture removal, bandage removal and other duties as needed.
- Scheduled patients in fast paced clinical setting for routine diagnostic test and appointments.
- Obtained insurance verification and authorizations for diagnostic and surgical procedures.
Education
Human Resource Developmental Classes -
South Piedmont Community College
Monroe, North Carolina2012
Some College (No Degree) - Interdisciplinary Studies
Tennessee State University
Nashville, TNMedical Assistant Diploma -
National Education Center
Atlanta, GA1994
Skills
- Skilled in Medical Terminology
- Experienced in NextGen, Athena, EMA, and Epic electronic medical management software
- Able to communicate effectively with physicians, patients, and co-workers
- Strong critical thinking skills, flexibility, and a positive attitude
- Strong organizational skills
- Insurance Authorizations
Timeline
Infusion Intake Coordinator II
Articularis Healthcare Group
04.2022 - Current
Registered Medical Assistant
Dermatology Practice Of The Carolinas
03.2021 - 04.2022
Registered Medical Assistant
Surgical Specialists of Charlotte
01.2012 - 10.2018
Registered Medical Assistant
Dermatology Specialist Of Charlotte
01.2008 - 01.2011
Registered Medical Assistant
Advanced Dermatology Laser/Mohs Center
01.2005 - 01.2008
Registered Medical Assistant
Tryon Medical Partners
11 2018 - 04.2021
Human Resource Developmental Classes -
South Piedmont Community College
Some College (No Degree) - Interdisciplinary Studies
Tennessee State University
Medical Assistant Diploma -
National Education Center
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