Troyce Morrison-Long

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Consistently demonstrated strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Handled customer inquiries and suggestions courteously and professionally.
• Sought ways to improve processes and services provided.
• Processed customer service orders promptly to increase customer satisfaction.

.

• Investigated suspicious activities and persons to maintain security of premises.
• Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Utilized POS system to receive and process food and beverage orders.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.