Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troynae Robinson

Houston,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Walgreens
Shadow creek Parkway, TX
03.2023 - Current
  • Processed customer payments, by cash handling and or using a credit card
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Supported sales team members to drive growth and development.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided top quality control and eliminated downtime to maximize revenue.

Team Member

Raising Cane's Chicken Fingers
Westheimer Rd, TX
10.2022 - 03.2023
  • Followed food safety procedures outlined in the company policies and health and sanitation regulations to prevent food borne illness
  • Maintained a clean, neat and organized work area to prevent safety hazards.
  • Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
  • Initiated inventory control measures to sustain stock levels.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.

Apparel Team Member

Academy Sports and Outdoors
Business Center Dr, TX
10.2021 - 10.2022
  • Checked in shipments and ensured accuracy of received goods against purchase orders.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Processed sales transactions using POS system and returned receipts and payment cards to customers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ticketed, arranged and displayed merchandise to promote sales.

Team Member

Little Caesars
Pearland, TX
09.2019 - 10.2021
  • Worked hard to learn required tasks quickly to maximize performance.
  • Prepared reports on sales activities, customer feedback, and inventory status.
  • Analyzed key performance indicators to identify effective strategies.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Education

Biology with a pre-health concentration

Texas Southern University
05.2026

Graduation -

Manvel High School
05.2022

Skills

  • Communication Expertise
  • Money handling
  • Time Management
  • Team Player
  • Innovative
  • Adaptability
  • Leadership
  • Laborious
  • Problem Solving
  • Detailed Oriented
  • Fast reading
  • Quick learner
  • Effective listening
  • Inbound and Outbound Calling
  • Retail Marketing
  • Software Troubleshooting
  • Reliable

Certification

  • CPR AID /AED/ First aid

Timeline

Customer Service Associate

Walgreens
03.2023 - Current

Team Member

Raising Cane's Chicken Fingers
10.2022 - 03.2023

Apparel Team Member

Academy Sports and Outdoors
10.2021 - 10.2022

Team Member

Little Caesars
09.2019 - 10.2021

Biology with a pre-health concentration

Texas Southern University

Graduation -

Manvel High School

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Troynae Robinson