HARLAN LEE
Canton,OH
Summary
Demonstrated strong work ethic and positive attitude, consistently achieving success in various workplace environments. Proven leadership skills with a focus on team collaboration, ensuring tasks are completed safely and efficiently. Expertise in conflict resolution, data entry, and customer relationship management, leading to high productivity and customer satisfaction. Strong communication and problem-solving abilities, adaptable to diverse challenges and committed to delivering positive outcomes.
Overview
36
36
years of professional experience
Work History
Customer Service Technician
Ron Marhofer Hyundai
Akron, Ohio
11.2023 - 06.2025
Welcomed customers upon arrival at dealership to enhance service experience.
Guided customers through service processes to increase familiarity and comfort.
Offered refreshments or shuttle rides to improve customer satisfaction when needed.
licensed Ohio Life Insurance Agent
Bankers Life Insurance Company
Akron, Ohio
10.2018 - 01.2019
- Assisted clients in selecting appropriate life insurance policies based on individual needs.
- Educated customers on policy benefits and coverage options available through Bankers Life.
President
LuvLeeLook Corp.
Cleveland, OH
07.2003 - 12.2018
- Enter sales info into Traverse accounting software
- Order products and maintain weekly inventory
- Plan and execute continuous education training seminars for licensed hairstylists
- Analyze and generate sales reports
- Generate sales and inventory spreadsheets
- Lead & train sales team on new products and techniques
- Sales & Distribution of Professional Beauty Products
Document Control Specialist
Midland Steel Products
Cleveland, OH
06.1999 - 05.2003
- Create, inspect and verify the validity of all documents created for the company per the standards of QS 9000 quality system
- CERTIFIED QS 9000 quality auditor
- Create and maintain ALL Work Instructions for every plant workstation per the QS 9000 quality system
Pressroom Supervisor, Operator & Inspector
Midland Steel Products
Cleveland, OH
05.1989 - 06.1999
- Setup & run Shotblast & Heat Treat Operations
- Pull & Set Dies for Large & Small Forming, Blanking Presses from 1000 to 8000 ton
- Run & Inspect parts for production
- Maintain production quotas
- Lead production crews up to 8 persons per crew
- Pressroom Supervisor
- Run & Set 40 foot Shear
- Run and operate Shot Blast system
- Run and operate Heat Treat system
- Reading of blueprints for Die setting & inspection purposes
- Use of inspection tools: caliper, gauges, tape measure etc.
- Monitored production processes to maintain compliance with safety regulations.
Education
High School Diploma - Advanced Placement
John Marshall High School
Cleveland, OH06.1982
Associates Degree - Business Management
Skills
- Office equipment proficiency
- Organizational skills
- Efficiency
- Self-motivation
- Assertiveness
- Quick learning
- Professional demeanor
- Dependability
- Independent work ability
- Direction following
- Pressure management
- Deadline adherence
- Interpersonal skills
- Team collaboration
- Communication expertise
- Task accuracy
- Attention to detail
- Commitment to assistance
- Quantitative analysis
- Property management experience
- General ledger knowledge
- Cost management strategies
- Collection procedures expertise
- Spreadsheet development and Excel proficiency
- Advanced MS Office skills and Access database management
- Business writing and editing skills
- Software adaptability and graphic design
Timeline
Customer Service Technician
Ron Marhofer Hyundai
11.2023 - 06.2025
licensed Ohio Life Insurance Agent
Bankers Life Insurance Company
10.2018 - 01.2019
President
LuvLeeLook Corp.
07.2003 - 12.2018
Document Control Specialist
Midland Steel Products
06.1999 - 05.2003
Pressroom Supervisor, Operator & Inspector
Midland Steel Products
05.1989 - 06.1999
High School Diploma - Advanced Placement
John Marshall High School