TROY R. DIXON
Germantown,Tennessee
Summary
Accomplished hospitality leader with extensive experience in hotel and food & beverage operations, brand development, and revenue growth. Proven success in elevating F&B concepts, optimizing operational efficiency, and enhancing guest experiences across lifestyle, boutique, and full-service properties. Adept at strategic planning, financial performance analysis, and innovative programming that aligns with brand identity. Passionate about driving industry trends, implementing best practices, and fostering high-performing teams to create exceptional, brand-defining experiences.
Overview
12
12
years of professional experience
Work History
General Manager
Graduate Oxford
Oxford, MS
08.2024 - Current
- Company Overview: Graduate Hotels | Oxford, MS
- Lead daily hotel operations, ensuring brand alignment and exceptional guest experiences
- Oversee F&B operations, driving innovative dining experiences and local partnerships to enhance lifestyle branding
- Manage financial performance, including forecasting and budgeting, resulting in optimized profitability and cost control
- Implement strategic initiatives to elevate service culture and strengthen brand identity
- Graduate Hotels | Oxford, MS
General Manager
Central Station Hotel, A Curio Collection by Hilton
Memphis, TN
05.2022 - 08.2024
- Company Overview: Memphis, TN
- Led F&B program development, partnering with local purveyors to curate unique, experience-driven dining concepts
- Increased guest satisfaction scores by 30% through service enhancements and strategic brand storytelling
- Collaborated with ownership and Hilton Curio Brand team to ensure brand consistency and growth strategies
- Surpassed revenue targets through innovative sales, marketing, and cost management strategies
- Memphis, TN
Area Director of Operations
Hyatt Hotels & Resorts
Memphis, TN
11.2020 - 05.2022
- Company Overview: Memphis, TN
- Directed rooms and F&B operations for Hyatt Centric Beale Street Memphis, including restaurants, bars, and event spaces
- Developed service standards and operational frameworks for Hyatt Caption, a new lifestyle brand concept
- Managed financial performance, ensuring strong profitability and brand positioning
- Memphis, TN
Director of Operations
Hilton Hotels & Resorts
Portland, OR
01.2020 - 03.2020
- Company Overview: Portland, OR
- Oversaw F&B operations across two full-service properties, including two award-winning restaurants, a grab-and-go market, and 80,000 sq
- Ft
- Of event space
- Led a team of 230, ensuring consistency in brand execution and service excellence
- Portland, OR
Director of Operations (Pre-Opening & Opening Team)
The Porter Hotel, A Curio by Hilton
Portland, OR
07.2017 - 01.2020
- Company Overview: Portland, OR
- Spearheaded pre-opening efforts, including curating all F&B OS&E and FF&E, hiring leadership, and developing SOPs
- Managed multiple dining concepts, including Terrane Italian Kitchen & Bar, xport lounge, and Portland Exchange Grocer & Goods
- Developed innovative guest experiences aligned with Hilton’s lifestyle brand positioning
- Portland, OR
General Manager
Ruth’s Chris Steak House
Portland, OR
02.2013 - 07.2017
- Company Overview: Portland, OR
- Directed operations for a $9M annual revenue restaurant, leading 70+ employees and 6 managers
- Achieved the lowest turnover in the brand from 2013-2017
- Portland, OR
Education
Bachelor of Arts - English Literature
Western Michigan University
Kalamazoo, MI06-1992
Skills
- F&B Brand Strategy & Concept Development
- Multi-Unit Hotel & Restaurant Operations
- Financial Performance & Revenue Growth
- Vendor & Owner Relations
- Guest Experience Optimization
- Food & Beverage Innovation & Programming
- Performance Analytics & Business Insights
- Brand Positioning & Creative Content Development
Publications
- Hotel Executive: The Importance of Meaningful Travel, 06/01/24
- Hotel Executive: The Charm of Adaptive Reuse, 03/01/24
Websites
References
References available upon request.
Timeline
General Manager
Graduate Oxford
08.2024 - Current
General Manager
Central Station Hotel, A Curio Collection by Hilton
05.2022 - 08.2024
Area Director of Operations
Hyatt Hotels & Resorts
11.2020 - 05.2022
Director of Operations
Hilton Hotels & Resorts
01.2020 - 03.2020
Director of Operations (Pre-Opening & Opening Team)
The Porter Hotel, A Curio by Hilton
07.2017 - 01.2020
General Manager
Ruth’s Chris Steak House
02.2013 - 07.2017
Bachelor of Arts - English Literature
Western Michigan University
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