Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Troy Brown III

Woodland Park,New Jersey

Summary

No matter the employer, I have always made it important to myself to make sure that I am a fast paced hard working employee. I strive on being to work on time and working to the best of my abilities. Any work not done is work I feel should be done, even if it is not my own.

Overview

12
12
years of professional experience

Work History

Kitchen & FOH Manager

Red Lobster
06.2022 - 05.2024
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Managed relationships with vendors necessary for kitchen repairs.
  • Handled all invoices from vendors.

Server

LT Bar and Grill
12.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Head wait & Key Manager

Bonefish Grille
11.2019 - Current
  • Handling of house money
  • Use of Excel to log money
  • Responsible for paying staff
  • Counting and sealing of house money
  • Supervise staff
  • Place inventory orders for restaurant
  • Oversee restaurant during opening hours.

Server & Bartender

Bonefish Grille
12.2018 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Server & Bartender

On the Border
08.2015 - 12.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Field Worker

Department of Public Works
06.2014 - 09.2014
  • Used tools to smooth out dirt on the baseball field
  • Painted white lines on the field
  • Fixed broken swings and other objects for kids at parks.

Cashier & Drive Thru Worker

McDonalds
01.2012 - 06.2012
  • Politely greet guest
  • Used POS system to enter their order
  • Used drive thru headset to take orders
  • Processed cash, credit, and debit payments.

Education

No Degree - Criminal Justice

William Paterson University
Wayne, NJ
01.2016

John F. Kennedy High School
Paterson, NJ
06.2014

Skills

  • Fast learner
  • Great listener
  • Fast Paced
  • Great time management
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Accomplishments

Employee of the month at On The Border [March, 2017]

Timeline

Kitchen & FOH Manager

Red Lobster
06.2022 - 05.2024

Server

LT Bar and Grill
12.2020 - Current

Head wait & Key Manager

Bonefish Grille
11.2019 - Current

Server & Bartender

Bonefish Grille
12.2018 - 12.2020

Server & Bartender

On the Border
08.2015 - 12.2018

Field Worker

Department of Public Works
06.2014 - 09.2014

Cashier & Drive Thru Worker

McDonalds
01.2012 - 06.2012

No Degree - Criminal Justice

William Paterson University

John F. Kennedy High School

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Troy Brown III