FRANCISCO VELEZ
Henderson,NV
Summary
Enthusiastic restaurant professional with expertise in mixology, beer, liquor and wine along with solid background in team leadership and business decision making. 18 years in field with strong desire to drive business success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FOH Manager
Lucilles Smokehouse BBQ
Las Vegas, NV
06.2025 - Current
- Managed daily operations to ensure exceptional guest experiences and high service standards.
- Trained and mentored staff on food safety protocols and customer service techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to maintain optimal staffing levels for operational needs.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
Mixologist
Top Round -NY NY Casino
Las Vegas, NV
05.2021 - 2023
- Create drink list for bar service
- Applied comprehensive knowledge of liquor, wine and beer as well to increase daily beverage sales.
- Applied steak knowledge to upsell and better serve guest.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Weekly inventory
Server/Bartender/Floor leader
Therapy Restaurant
Vegas, Nevada
01.2016 - 01.2023
- Food and beverage service facilitator in a fine dining setting
- Wine and champagne tastings lead server.
- Mixologist (cocktails) and creator of recipes for brand.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
FOH Manager/Bartender
Public School 702
Las Vegas, Nevada
01.2016 - 10.2019
- Food and beverage facilitator gastro pub style , while educating the public in the different styles of beer for perfect pairing.
- FOH restaurant manager ; including opening and closing duties.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
FOH Supervisor/Bartender/Server
Salt-Grass Steak House
Las Vegas, Nevada
01.2013 - 01.2016
- Manage daily sales along with floor plans and labor cost. Supervise 4 points of FOH.
- Landrys certified bartender and mixologist.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Was part of rigorous ranking system.
Education
Real Estate Licence - Real Estate
Key Realty
Las Vegas, NV01.2023
BBA - undefined
University of Puerto Rico - Cayey
Cayey, PR06.2013
Skills
- Customer Service
- Multitasking and Prioritization
- Product Knowledge
- Professional Service Standards
- Food and Beverage Service
- New Cocktail Creation
- Supply and Inventory Maintenance
- Microbrew Beers
- Mixology Techniques
- Fast Learner
- Bar Operations and Logistics
Certification
TAM Card
Health Card
Sheriffs Card
Languages
Spanish
Native or Bilingual
Timeline
FOH Manager
Lucilles Smokehouse BBQ
06.2025 - Current
Mixologist
Top Round -NY NY Casino
05.2021 - 2023
Server/Bartender/Floor leader
Therapy Restaurant
01.2016 - 01.2023
FOH Manager/Bartender
Public School 702
01.2016 - 10.2019
FOH Supervisor/Bartender/Server
Salt-Grass Steak House
01.2013 - 01.2016
Real Estate Licence - Real Estate
Key Realty
BBA - undefined
University of Puerto Rico - Cayey