Caitlin Berlick
Racine,United States
Summary
Lead Bartender with 8+ years of experience in managing restaurant floor operations at AJ Bombers. Proficient in customer relationship management, menu development, and staff training, with a proven track record of implementing cost-saving measures that reduced operational expenses by 15%. Demonstrated ability to use data analysis tools to track customer preferences, leading to the creation of targeted cocktail offerings that drove sales growth. Skilled in collaborating on marketing initiatives and planning promotions to attract new customers and foster customer loyalty.
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
19
19
years of professional experience
Work History
FOH Manager
AJ Bombers
Wauwatosa, WI
05.2016 - 07.2024
- Managed restaurant floor operations, ensuring high-quality customer service and satisfaction
- Oversaw staff schedules, training, and performance evaluations
- Implemented cost-saving measures resulting in a 15% decrease in operational expenses
- Create innovative and signature cocktails to enhance the bar menu and attract new customers, leveraging market trends and customer preferences.
- Develop and introduce innovative cocktail recipes to enhance the bar menu and attract new customers, contributing to increased sales and customer loyalty
- Implement training programs for bar staff to improve customer service skills, increase bar efficiency, and enhance overall customer experience, aligning with AJ Bombers' commitment to exceptional service and customer satisfaction.
- Utilize data analysis tools to track customer preferences and purchasing patterns, providing insights for creating targeted cocktail offerings that cater to specific market segments and drive sales growth.
- Collaborate with the marketing team to create themed cocktail promotions that align with current market trends and customer preferences, driving customer engagement and increasing sales during special events and holidays.
- Coordinated dining room operations for smooth service flow and guest satisfaction.
- Trained new team members on service standards and restaurant policies.
- Oversaw inventory management to maintain adequate stock levels of supplies.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints effectively to enhance guest experience.
- Implemented health and safety protocols for a safe dining environment.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Trained new staff on proper customer service techniques, policies and procedures.
Lead bartender
The Hale House
Hales Corners, WI
03.2015 - 07.2015
- Create and maintain a signature cocktail menu that reflects the unique ambiance and style of The Hale House, showcasing your creativity and expertise in mixology to attract and retain customers.
- Crafting innovative cocktail menu offerings to attract new customers and keep existing patrons engaged and excited about the bar's offerings.
- Develop and implement training programs for junior bartenders to ensure consistent and high-quality service delivery, enhancing the overall customer experience at The Hale House.
- Organize and lead regular team-building activities and events for the bartending staff at The Hale House to foster a positive and collaborative work environment, boosting morale and teamwork among the team members.
Assistant manager
Babies 'r' Us
Racine
03.2012 - 05.2014
- Develop and implement strategies to enhance customer experience and increase loyalty among parents and caregivers shopping for baby products at Babies 'r' Us.
- Implement strategies to create a fun and engaging shopping experience for parents and children, enhancing brand loyalty and driving sales growth at Babies 'r' Us.
- Analyze market trends and competitor strategies to recommend pricing adjustments and promotional activities for baby products at Babies 'r' Us, ensuring competitiveness and profitability.
- Collaborate with the marketing team to create a social media strategy that targets millennial parents and promotes exclusive deals and promotions at Babies 'r' Us.
- Lead the training and development initiatives for the sales team, focusing on product knowledge, customer service skills, and sales techniques to ensure a knowledgeable and empowered staff at Babies 'r' Us.
- Lead training sessions for staff on child safety protocols and emergency procedures, ensuring all employees are equipped to handle any situation that may arise at Babies 'r' Us.
- Coordinate with the inventory management team to ensure optimal stock levels of popular baby products, minimizing stockouts and maximizing sales opportunities at Babies 'r' Us.
Bartender
The Boiler Room
Racine, WI
07.2010 - 10.2010
- Craft creative and unique cocktail recipes to attract customers and enhance the overall experience at The Boiler Room.
- Develop personalized cocktail recommendations based on customers' preferences and make appropriate suggestions to enhance their experience at The Boiler Room.
- Enhance the ambiance of The Boiler Room by recommending and implementing unique decoration ideas and themes to elevate the overall customer experience and set the bar apart in the market.
Caregiver
Lifecare
Franklin, WI
01.2006 - 08.2007
- Implement personalized care plans for each resident based on their individual needs and preferences.
- Encourage and facilitate social interactions among residents to promote emotional well-being and camaraderie within the community.
- Provide emotional support and companionship to residents to improve their overall well-being and quality of life.
- Provide regular updates and detailed reports on each resident's progress and well-being to enhance communication and collaboration among the care team at Lifecare.
- Organize engaging and interactive recreational activities for residents to promote physical and mental stimulation, creating a lively and enriching environment within the community.
- Participate in ongoing training and development programs to stay updated on the latest caregiving techniques and best practices, ensuring the highest quality of care for residents at Lifecare.
- Maintain a clean and organized environment for residents, ensuring their safety and comfort at all times, to uphold the high standard of care provided by Lifecare.
Education
General -
Case high school
RACINESkills
- Customer Relationship Management
- Menu Development
- Staff Training
- Cost Management
- Marketing Collaboration
- Promotions Planning
- Cocktail creation
- Staff training
- Inventory management
- Customer service
- Operational oversight
- Cost reduction
- Team building
- Event coordination
- Training development
- Complaint resolution
- Effective communication
- Time management
- Table management
- Task delegation
- Hiring
- Floor management
- Conflict resolution
- Policy enforcement
- Customer service delivery
- POS system operations
- Staff management
- Training and coaching
- Performance evaluation
- Training and mentoring
- Upselling strategies
- Employee scheduling
- Team oversight
- Time tracking
- Reservation management
- Customer feedback analysis
- Pre-shift walk-through
- Staff supervision
Personal Information
Title: Assistant manager
Timeline
FOH Manager
AJ Bombers
05.2016 - 07.2024
Lead bartender
The Hale House
03.2015 - 07.2015
Assistant manager
Babies 'r' Us
03.2012 - 05.2014
Bartender
The Boiler Room
07.2010 - 10.2010
Caregiver
Lifecare
01.2006 - 08.2007
General -
Case high school