Daniela Buck
Bend,OR
Summary
Highly organized and resourceful professional with over 5 years of experience in managing operations, coordinating projects, and ensuring customer satisfaction, seeking to contribute to Hydro Flask as a Product Development Coordinator. Proven ability to manage projects, analyze customer feedback, and drive process improvements. Experienced in creating and managing social media content to enhance brand visibility and engagement. Passionate about sustainability and outdoor lifestyles.
Overview
8
8
years of professional experience
Work History
FOH Manager
El Sancho Taco Shop
05.2021 - Current
- Manage daily operations, including staff scheduling, inventory management and customer relations.
- Handled payroll processing, ensuring accurate and timely payments for all staff.
- Actively participated in community engagement initiatives, organizing donations to local events and schools, reinforcing the restaurant's commitment to giving back.
- Trained and supervised staff, fostering a culture of teamwork and exceptional customer service.
- Oversaw all aspects of front-of-house operations, ensuring a welcoming and efficient dining environment.
Front Desk Supervisor
Hyatt Place
Ontario
01.2020 - 09.2021
- Delegate task and provided training to front desk clerks, ensuring smooth daily operations.
- Addressed and resolved guest inquiries and issues, maintaining high levels of customer satisfaction.
- Making and confirming reservations, verifying and collecting payments.
Sales Coordinator
Azure Hotel and Suites
Ontario
07.2018 - 01.2020
- Generated reports, prepared proposals and coordinated with clients and suppliers.
- Conducted hotel site tours and sales presentations for potential clients.
- Collaborated in the redesign of the hotel’s restaurant and guest rooms, enhancing the overall guest experience and aesthetic.
Customer Service Representative
Best Choice Products
Ontario
10.2017 - 07.2018
- Assisted customers with online orders, account questions, billing and cancelations.
- Attracted potential customers by answering product and service questions.
Education
Culinary Arts, Hotel Management, Food Service Management
Chaffey College
Chino, CA05.2017
Ganesha High School
Pomona, CA01.2013
Skills
- Project coordination
- Inventory management
- Data analysis and reporting
- Customer relationship management
- Cross-functional collaboration
- Vendors/supplier communication
- Social media management and content creation
- Entrepreneurial skills in opening and managing a new restaurant
- Payroll administration
- Event coordination
- Operational oversight
- Team building
- Scheduling staff
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
FOH Manager
El Sancho Taco Shop
05.2021 - Current
Front Desk Supervisor
Hyatt Place
01.2020 - 09.2021
Sales Coordinator
Azure Hotel and Suites
07.2018 - 01.2020
Customer Service Representative
Best Choice Products
10.2017 - 07.2018
Culinary Arts, Hotel Management, Food Service Management
Chaffey College
Ganesha High School
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