ALEC MICHEL
MISSION VIEJO
Summary
Front of House Manager with 9+ years in hospitality, excelling in wine service, customer satisfaction, and team leadership. Demonstrated success in streamlining operations, staff training, and elevating guest experiences through strategic scheduling and attentive service. Committed to cultivating a collaborative team atmosphere and driving cost-effective operations while upholding superior service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FOH Manager
Vaquera
San Juan Capistrano
02.2023 - Current
- Oversaw daily front-of-house operations to ensure smooth service flow.
- Trained and mentored a staff of 35 front-of-house employees on customer service and operational standards.
- Managed inventory levels to maintain stock and reduce waste.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
FOH Manager
La Paloma Cafe
Santa Barbara
04.2024 - 07.2024
- Temporary placement during the new construction of Vaquera in San Juan Capistrano.
- Oversaw daily front-of-house operations to ensure smooth service flow.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Trained new staff on proper customer service techniques, policies and procedures.
FOH MANAGER
Loquita Santa Barbara
01.2021 - 11.2023
- Led a team of 36 FOH staff, optimizing scheduling and efficiently managing large reservations.
- Oversaw inventory and pricing for liquor and wine, ensuring cost-effective operations.
- Trained new employees, fostering a skilled and collaborative team environment.
- Maintained strong floor presence to enhance guest experience through attentive service.
- Managed high-volume service with weekday covers of 1,000-1,520 and weekend covers of 325-450.
- Elevated service quality, resulting in significant improvements in customer satisfaction ratings.
- Streamlined operations by implementing effective scheduling practices across FOH staff.
ASSISTANT MANAGER
The Natural Café
01.2021 - 01.2022
- Managed a team of 10 front and back of house
- Trained 12 FOH employees
- Day to day management of property
- Completed end of day paperwork
- Served customers
- Cashier
BRAND AMBASSADOR & SHIFT LEAD
Topa Topa Santa Barbara Taproom & Ojai Taproom
01.2018 - 01.2022
- Representative for Topa Topa at private events and beer festivals
- Attended over 30 large and small scale events and festivals
- Brought exposure to each taproom including the newest Ojai location
- Trained over a dozen new hires on cash handling and day to day operations
- Beer Tender
- Handled the cash count and closing the register
- Completed end of day reports
Education
ASSOCIATES OF ARTS - GENERAL EDUCATION
Santa Barbara City College
Santa Barbara, CA01-2014
High School Diploma -
Chino Hills High School
Chino Hills, CA01-2011
Skills
- Team Management
- Scheduling
- Inventory Management
- Staff Training
- Wine Service
- Customer Service
- Cash Handling
- POS Systems
- Menu design
- Guest relations
- Food safety compliance
- Cost Control
- Event coordination
Certification
Food Handler - Manger
Timeline
FOH Manager
La Paloma Cafe
04.2024 - 07.2024
FOH Manager
Vaquera
02.2023 - Current
FOH MANAGER
Loquita Santa Barbara
01.2021 - 11.2023
ASSISTANT MANAGER
The Natural Café
01.2021 - 01.2022
BRAND AMBASSADOR & SHIFT LEAD
Topa Topa Santa Barbara Taproom & Ojai Taproom
01.2018 - 01.2022
ASSOCIATES OF ARTS - GENERAL EDUCATION
Santa Barbara City College
High School Diploma -
Chino Hills High School