Denis Rivas Pena
Falls Church,USA
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Professional hospitality manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experience. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FOH Manager
Tequila & Taco
Alexandria, VA
07.2024 - Current
- Ensure an exceptional guest experience, handle complaints, and resolve issues.
- Supervise and train FOH staff, including hosts, hostesses, servers, and bartenders.
- Oversee dining area operations, maintain ambiance, and ensure smooth service.
- Reservations and Seating: Manage reservations, seating arrangements, and waitlists.
- Coordinate communication with kitchen staff, servers, and other departments.
- Issue resolution: Handle guest complaints, resolve issues, and maintain customer satisfaction.
- Atmosphere and Ambiance: Maintain a welcoming atmosphere, ensuring cleanliness, decor, and music align with the restaurant’s brand.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
General Manager
Pollo Campero
Bethesda, MD
01.2023 - 06.2024
- Strategic Planning Develop and execute business strategies to achieve goals and objectives.
- Operational Management Oversee daily operations, ensuring efficiency, quality, and customer satisfaction.
- Team Leadership Lead and motivate cross-functional teams to achieve exceptional results.
- Financial Management Develop and manage budgets, financial plans, and forecasts.
- Customer Focus Ensure exceptional customer service and experience.
- Communication Communicate effectively with stakeholders, including employees, customers, and investors.
Shift Leader
mezeh mediterranean grill
Nashville, TN
02.2023 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server/Hostess
Nachos Mexican Restaurant
Nashville, TN
01.2020 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High school diploma -
Warren Central High School
Bowling Green, KY06.2017
Skills
- Restaurant experience (five years)
- Management (four years)
- Shift management (four years)
- Food handling
- Assistant manager experience (three years)
- Catering (2 years)
- Customer service
- Hospitality
- Food service (5 years)
- Cash handling
- Leadership
- Food preparation (four years)
- Team management
- Supervising experience
- Interviewing
- Host/hostess (5 years)
- POS (four years)
- Food service management
- Serving
- Restaurant management (four years)
- Food industry
- Food safety (5 years)
- Inventory control (3 years)
- Scheduling staff
- Complaint handling
- Reservation handling
- Training and mentoring
- Team building
- Food safety compliance
- Staff management
- Pre-shift walk-through
- Staff supervision
Certification
- ServSafe April 2024 to April 2029 Certification to be able to show knowledge of food safety
- Food Handler Certification May 2024 to April 2027
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
FOH Manager
Tequila & Taco
07.2024 - Current
Shift Leader
mezeh mediterranean grill
02.2023 - 12.2023
General Manager
Pollo Campero
01.2023 - 06.2024
Server/Hostess
Nachos Mexican Restaurant
01.2020 - 02.2022
High school diploma -
Warren Central High School