Jerome Tolle
Fort Lauderdale
Summary
Dynamic FOH manager with expertise in customer relationship management and scheduling optimization. Proven ability to resolve conflicts and enhance guest satisfaction. Ensures efficient operations during peak service periods, driving overall performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FOH Manager
RA Sushi Bar and Restaurant
Plantation
08.2025 - Current
- Managed front-of-house operations during busy service periods.
- Handled customer inquiries and resolved issues promptly.
- Implemented sanitation practices in line with health regulations.
- Managed guest seating and waitlist processes to maximize dining flow during peak hours.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Developed weekly staff schedules for FOH team to align labor costs with service demands.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Monitored employee performance to ensure compliance with company standards.
- Coordinated special events including promotional activities and holiday parties to enhance guest experience.
- Controlled and maintained labor costs through careful scheduling.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Monitored inventory levels of front of house supplies and placed orders.
Server Trainer
Sicilian Oven
Cooper City
03.2016 - Current
- Trained new servers on menu offerings and service techniques.
- Ensured service quality met restaurant standards and enhanced guest satisfaction.
- Collaborated with management to implement new service protocols effectively.
- Provided exceptional service to high volume of daily customers.
- Trained waiters on menu details, effective memorization techniques, and clear communication skills.
- Instructed new staff members on food handling procedures and service techniques.
- Greeted guests warmly, delivered beverage orders, and assisted with menu selections.
Assistant General Manager
Rivertail
Fort Lauderdale
10.2023 - 06.2024
- Supervised daily operations to enhance restaurant functionality and customer experience.
- Managed inventory levels and ordered supplies to support uninterrupted operations.
- Implemented training programs for new hires to enhance team performance.
- Coordinated staff schedules to maximize service quality and align with peak demand.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Prepared weekly schedules for staff members based on their availability.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Ceased operations in June 2024 due to financial challenges.
FOH Operations Manager
Big City Tavern
Fort Lauderdale
01.2017 - 10.2023
- Managed daily operations, enhancing restaurant functionality and guest experience.
- Oversaw inventory management, ensuring optimal stock levels for uninterrupted service.
- Implemented standard operating procedures for consistent service delivery.
- Coordinated scheduling for front-of-house teams, aligning staffing with peak service times.
- Facilitated communication between kitchen staff and management for efficient service flow.
- Resolved customer complaints promptly to maintain satisfaction standards.
- Managed scheduling, training and inventory control.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant General Manager
Zinburger Wine & Burger Bar
Sunrise
06.2014 - 01.2016
- Oversaw daily store operations, including staff scheduling and supervision, to ensure operational effectiveness.
- Coordinated staff schedules, improving workforce efficiency and enhancing service quality.
- Supervised daily operations to ensure smooth restaurant functionality.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Managed inventory levels and ordered supplies to maintain operational readiness.
- Tracked inventory levels and ordered necessary supplies.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Facilitated daily updates and informational meetings to boost team engagement and performance.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
GED -
Western High School
Davie, FL05-1998
Skills
- Front-of-house management
- Restaurant operations
- Table management
- Scheduling optimization
- Inventory control
- Quality control
- Cash handling
- Point of sale systems
- Service protocol implementation
- Reservation management
- Training and coaching
- Customer relationship management
- Multitasking
- Problem solving
- Organizational skills
- Effective communication
- Excellent communication
Certification
Servsafe
Food Handler Certification
Learn2Serve On-Premises Alcohol Seller/Server
Servsafe Allergens
Food Handler Certification
Learn2Serve On-Premises Alcohol Seller/Server
Servsafe Allergens
Timeline
FOH Manager
RA Sushi Bar and Restaurant
08.2025 - Current
Assistant General Manager
Rivertail
10.2023 - 06.2024
FOH Operations Manager
Big City Tavern
01.2017 - 10.2023
Server Trainer
Sicilian Oven
03.2016 - Current
Assistant General Manager
Zinburger Wine & Burger Bar
06.2014 - 01.2016
GED -
Western High School