Julia Jolie
Dallas
Summary
Dynamic FOH Manager with proven success in enhancing customer satisfaction and team performance. Expert in conflict resolution, staff training, and inventory control. Passionate about delivering exceptional dining experiences.
Overview
10
10
years of professional experience
Work History
FOH Manager
Hopdoddy Burger Bar
Plano
01.2023 - Current
- Managed front-of-house operations, ensuring seamless service flow that met customer expectations.
- Trained and mentored staff on customer service excellence and menu knowledge.
- Resolved customer complaints promptly, contributing to improved satisfaction and repeat business.
- Coordinated shift schedules, maintaining adequate staffing during peak hours.
- Oversaw inventory management, maintaining optimal stock levels to support uninterrupted service.
Server Bartender
Perrys Steakhouse & Grille
Dallas
03.2021 - 01.2023
- Provided exceptional customer service in high-volume dining environment, enhancing guest satisfaction.
- Guided guests in menu selections and dietary accommodations, ensuring personalized dining experiences.
- Coordinated food and drink orders with kitchen staff, ensuring timely delivery and smooth service flow.
- Upsold daily specials and promotions to elevate guest experience.
- Collaborated with team members to ensure operational efficiency during peak hours.
- Maintained cleanliness and organization of dining areas throughout service.
Server Trainer
Nick and Sam's Grill
Dallas
09.2016 - 01.2018
- Instructed new staff members on food handling procedures and service techniques.
- Conducted training sessions to enhance team skills and service quality.
- Provided one-on-one support to help new staff meet training milestones.
- Assisted in developing onboarding materials to streamline new server integration.
Education
BBA - Business Administration
Texas A&M University
Commerce, TX05-2010
Skills
- Front-of-house management
- Shift scheduling
- Inventory control
- Customer service training
- Guest relations
- Client relations
- Conflict resolution
- Employee mentoring
- Time management
- Attention to detail
- Strong teamwork
- Initiative and Self-motivation
Languages
Russian
Native/ Bilingual
Timeline
FOH Manager
Hopdoddy Burger Bar
01.2023 - Current
Server Bartender
Perrys Steakhouse & Grille
03.2021 - 01.2023
Server Trainer
Nick and Sam's Grill
09.2016 - 01.2018
BBA - Business Administration
Texas A&M University