Emily Newman
Washington,IL
Summary
Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service and quick resolution of complaints and issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FOH Manager
Pizza Ranch Buffet
Morton, IL
03.2023 - Current
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies, and procedures.
- Maintained accurate records of daily transactions, including cash, credit card, and check payments.
- Handled complaints, settled disputes, and resolved customer conflicts.
- Built strong, respectful employee relationships to drive employee satisfaction in high high-turnover industry.
Barista Trainer
Starbucks
Morton, IL
02.2023 - 03.2023
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site training for baristas in proper brewing techniques and customer service etiquette.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Assisted in developing new recipes for specialty drinks that meet corporate guidelines.
Education
Bachelor of Science - Accounting
Bradley University
Peoria, IL05.2027
Skills
- Service Prioritization
- Strategic Planning
- Money Handling
- Back of House Management
- Front of House Management
- Critical Thinking
- Customer Service
- Problem-Solving
- Training background
- Leadership experience
- POS System Operation
- Guest Relations
- Quality Standards
- Staff Motivation
- Staff Management
- MS Word, Excel, and Outlook
- Productivity and Time Management
Affiliations
- Participated in a local food bank
- Prepared food bags for struggling individuals
- Treasure of Bradley Club Softball
Certification
- Food Handlers Certificate
Accomplishments
- Received Dean's Excellence Scholarship
- Received Legacy and Sibling Scholarship
- Received Dobrinich Family Scholarship
Timeline
FOH Manager
Pizza Ranch Buffet
03.2023 - Current
Barista Trainer
Starbucks
02.2023 - 03.2023
Bachelor of Science - Accounting
Bradley University
- Food Handlers Certificate
Similar Profiles
Noble KohlNoble Kohl
Manager/Shift Lead at Pizza Ranch BuffetManager/Shift Lead at Pizza Ranch Buffet
Iain CornetteIain Cornette
Busser at Pizza Ranch BuffetBusser at Pizza Ranch Buffet
Samantha MarquezSamantha Marquez
Shift Leader at Pizza Ranch BuffetShift Leader at Pizza Ranch Buffet