MARIO HERNANDEZ
California Pizza Kitchen
Buffalo Grove,IL
2
Languages
5
years of professional experience
Bilingual customer-service professional with passenger-assistance and hospitality experience, focused on safety, clear communication, and thoughtful care throughout the customer journey. Experienced in assisting passengers with boarding and disembarking, responding to concerns, following operating procedures, and supporting teams in fast-paced environments. Brings a calm, adaptable, service-first approach and a commitment to helping customers feel welcomed and supported.
Work History
FOH Manager
1 Year 2 Months- Lead front-of-house operations with a focus on welcoming service, consistent standards, and guest satisfaction.
- Train and coach employees on service procedures and effective guest interactions.
- Coordinate staffing and collaborate across teams to keep service organized, timely, and safety-conscious.
- Respond to guest concerns while balancing multiple priorities in a high-volume environment.
Passenger Assistant
3 Months- Assisted passengers with safe boarding and disembarking while responding to questions and concerns.
- Verified tickets and maintained accurate passenger transaction records.
- Reported safety or maintenance concerns and checked wheelchair lifts before trip departures.
Bartender
4 Months- Delivered attentive service during high-volume events, evenings, and weekends.
- Completed opening and closing procedures, prepared cash drawers, and maintained inventory.
- Mixed cocktails, wine, and spirits with consistent recipe accuracy and presentation.
- Delivered attentive member service in club dining and lounge settings.
- Processed orders through POS systems and handled payments accurately.
Bartender
1 Year 5 Months- Provided friendly, efficient service and prepared beverages to established recipe standards.
- Checked identification and monitored service responsibly in accordance with applicable procedures.
Beverage Server
6 Months- Welcomed guests, answered beverage questions, and supported a clean, organized service area.
- Checked inventory and restocked supplies to meet guest needs.
Manager
1 Year 3 Months- Coached and trained employees, led team meetings, and supported performance improvement.
- Introduced projects to improve productivity and strengthen customer satisfaction and loyalty.
Education
High School Diploma
Skills
Passenger Care & Assistance
Safety Awareness & Procedure Compliance
Customer Concern Resolution
Clear Communication
English & Spanish
Teamwork & Leadership
Adaptability
High-Volume Service
Attention to Detail
Problem Solving
Customer service
Team collaboration
Reliability and punctuality
Hospitality service expertise
EDUCATION & LANGUAGES
Spanish: Native/Bilingual
English: Full Professional Proficiency
Timeline
FOH Manager
California Pizza Kitchen
08.2025 - CurrentRead More
Bartender
Northmoor Country Club
04.2025 - 08.2025Read More
Bartender
California Pizza Kitchen
03.2024 - 08.2025Read More
Passenger Assistant
United Ground Express
11.2023 - 02.2024Read More
Beverage Server
Onwentsia Country Club
06.2023 - 12.2023Read More
Manager
La Michoacana Premium
06.2021 - 09.2022Read More
Waukegan High School
High School Diploma
Read More