Summary
Overview
Work History
Education
Skills
Timeline
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Tamarra Rodgers

South Holland,IL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service Manager

Sunrise Health Foods
Lansing, Illinois
08.2022 - Current
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.

Receiving Associate/Problem Solver

AMAZON
University Park, IL
08.2020 - 12.2021
  • Identified and reported inventory discrepancies to supervisor with recommendations for correction.
  • Maintained clean work area that adhered to strict safety standards.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Packed, sealed or affixed postage to prepare materials for shipping.

Line packer

CARL BUDDIG & COMPANY
Holland, IL
06.2018 - 03.2020
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Accomplished production goals by working with speed and accuracy.
  • Unpacked, verified and recorded incoming merchandise or material.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Measured, weighed and counted products and materials.
  • Placed or poured products or materials into containers or filled containers from spouts or chutes.
  • Assembled, lined and padded cartons and containers.
  • Transferred packaged product from packaging to recipient or stock.

Private Caregiver

HOME HEALTH SERVICES
Calumet City, IL
11.2017 - 04.2018
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted patients with daily personal hygiene.
  • Assisted with meal planning to meet nutritional plans.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.

Cosmetologist

Ajeeba Hair Design
Calumet City, IL
05.2016 - 08.2017
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Met with customers to discuss style preferences and special requirements before treatment.

Real Estate Intern

LABOR READY
Matteson, IL
05.2014 - 06.2015
  • Conducted virtual tours of properties for interested buyers.

Education

Chicago State University
Chicago, IL

Skills

  • Organization and Prioritization
  • Damage Identification and Reporting
  • Shipment Inspection
  • Problem-Solving
  • Training and mentoring
  • Workflow Management
  • Handling Escalations
  • Account Management
  • Schedule Coordination
  • Customer-focused
  • Staff Training
  • Customer Service
  • Continuous Improvement

Timeline

Customer Service Manager

Sunrise Health Foods
08.2022 - Current

Receiving Associate/Problem Solver

AMAZON
08.2020 - 12.2021

Line packer

CARL BUDDIG & COMPANY
06.2018 - 03.2020

Private Caregiver

HOME HEALTH SERVICES
11.2017 - 04.2018

Cosmetologist

Ajeeba Hair Design
05.2016 - 08.2017

Real Estate Intern

LABOR READY
05.2014 - 06.2015

Chicago State University

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Tamarra Rodgers