Trudi Getz
Brighton,Co
Summary
Dedicated Tri- County Health Department professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to be able to assist clients/customers with the best sound advise and healthy safety practices.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Contact Tracer, Case Investigator
Tri-County Health Department
Brighton , CO
2021.09 - Current
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Collected and recorded information in electronic medical records.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Contacted clients by phone or in writing to ascertain compliance with required or recommended actions.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Customer Service Representative Agent
Nexrep
Brighton , Co
2020.09 - Current
- Take calls and chats through computer
- Answer questions from Customers, Help Customers solve issues, and reach out to hotels and car rental companies to troubleshoot for customers
- Take very detailed notes on customer's reason for calling and document conversation
- Do whatever is necessary to make customers call a one call resolution
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered product and service questions, suggesting other offerings to attract potential customers
- Answered customer telephone calls promptly to avoid on-hold wait times
Grocery Delivery Driver
Shipt
Brighton , CO
2019.11 - Current
- Grocery shop for specific items for indivuals
- Drive to indivuals homes to deliver grocery
- Practice no contact drop off with assurance of proper delivery in timely manner
- Constant contact with customer/ individual while shopping for items
- Constant contact with head quarters about any, all deliveries
- Worked diligently through the pandemic to assist customers/ individuals that were not able to leave their homes due to high risk factors.
Manufacturing Production Associate
Vestas Nacelles
Brighton , CO
2018.11 - 2020.07
- Built/ assembled Nacelles for wind turbines as team in production
- Used variety of cranes ( Jib, overhead and 3 to 8 ton) would crane 6 ton Transformers into back side of Nacelles
- Had to be very precise and accurate
- Assembled walls, roofs, Gables and also ran crew for rework that was needed for updates to older Nacelles.
- Inspected finished products for quality and adherence to customer specifications.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Assembled products according to changing daily work orders and specific customer needs.
Skills
- Computer data entry,
- Customer service,
- Troubleshooting
- Research for Verification and help services.
- Multi-tasking with Customer/ client on line, taking detailed notes
- Chat, email, and phone contact with all parties.
- Documentation of Conversation and issues at Hand
- One call resolution as Much as possible.
- Windows 10 ( Windows 11 still seems to have to many glitches.)
- Fema Certified for Disaster Relief- IS-00100.c
- Fema Certified for Disaster Relief- IS-00700.b
- Self- motivated
- Task oriented
Certification
- Fema Certified for Disaster Relief- IS-00100.c /2022
- Fema Certified for Disaster Relief- IS-00700.b /2022
Timeline
Contact Tracer, Case Investigator
Tri-County Health Department
2021.09 - Current
Customer Service Representative Agent
Nexrep
2020.09 - Current
Grocery Delivery Driver
Shipt
2019.11 - Current
Manufacturing Production Associate
Vestas Nacelles
2018.11 - 2020.07
GED -
Aims Community College, 260 College
- Fema Certified for Disaster Relief- IS-00100.c /2022
- Fema Certified for Disaster Relief- IS-00700.b /2022
Education
GED -
Aims Community College, 260 College
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2009
I love music, spending time with family and nature!
I love music and time outdoors with my family!
I am very spiritual and I feel more grounded after having time outdoors; camping, hiking, and swimming.
I love to read in my spare time, though there is less and less of that as the days move on.
I love helping people, I feel it is something I have been called to do. I love to help remodel homes or simply tend to a garden.
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