TRUDI HAUGEN
Management
Green Valley,AZ
Summary
CAREER SUMMARY A highly motivated Supervisor with established track record of exceptional results, establishing new business, and retaining current business. Continually raised the standards of customer service, professional level, image, awareness and reputation of companies. High personal performance standards with strong loyalty to company mission goals and values.
Overview
23
23
years of professional experience
Work History
Center Director
Jenny Craig/Curves Inc.
Tukwila, WA
12.2009 - 06.2023
- Monitor business activity within the Center on a daily basis.
- Advise staffing requirements, supervise staff, determine and coordinate training to develop staff.
- Oversee client service, meet needs of existing and potential clients through professional delivery of the Jenny Craig Programs, including counseling, services and products that impact the Center's revenue and profitability.
- Meet and exceed all performance expectations through effective use of communication, phone, consulting skills, and service standards.
- Supervise operational procedures, Human Resource requirements, and adhere to Jenny Craig's mission, vision and values.
Spa and Salon Director
CLUB BIELLA SPA AND SALON
03.2008 - 01.2009
- As Director, supervised and facilitated all functions and operations for an upscale spa and salon.
- Ensured the company achieved and exceeded goals relating to revenue, cost of operations, while providing clients with five star service treatment and customer service.
Wellness Coordinator & Coach
Renew Wellness Med Spa and Chiro Clinic
Lakewood, WA
02.2024 - 03.2025
- Helped clients set and achieve health and wellness goals.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Assisted clients in setting and achieving personal and professional goals.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Developed relationships with clients to provide ongoing support and encouragement.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Excellent communication skills, both verbal and written.
Area Supervisor/Area Corporate Educator
LA WEIGHT LOSS CENTERS
04.2005 - 03.2007
- As Supervisor and Corporate Educator, managed, trained and developed twelve centers in the Seattle and Tacoma region.
- Was responsible for managing, hiring, training, meeting projected forecasts, goals, quota and increasing revenue in all centers.
- Increased profits annually.
Director of Cosmetics Education
GENE JUAREZ SALONS AND SPAS, INC
10.2001 - 03.2005
- Directed, developed competitive training programs and curriculum to ensure maximum effectiveness of spa and salon personnel.
- Taught education and implemented training programs.
- Managed educators, hired, supervised staff and evaluated performance.
- Managed with a variety of concepts, practices and procedures.
- Maintained five star image development and philosophy of salons and personnel.
- Strengthened relationships between salon and spa division and staff.
Education
Esthetics
European Institute
2008
Skills
- Results-oriented
- Excellent communication skills
- Staff retention
- Client relationships and customer service
- Effective leader and team building
Additional Information
- Awards Certificate of Excellence-Exceeding Performance and Sales Goals Certificate of Achievement-Outstanding Sales Goal Best Team Work and Team Spirit Distinction Certificate of Excellence-Gene Juarez Chairman's Elite-LA Weight loss
Timeline
Wellness Coordinator & Coach
Renew Wellness Med Spa and Chiro Clinic
02.2024 - 03.2025
Center Director
Jenny Craig/Curves Inc.
12.2009 - 06.2023
Spa and Salon Director
CLUB BIELLA SPA AND SALON
03.2008 - 01.2009
Area Supervisor/Area Corporate Educator
LA WEIGHT LOSS CENTERS
04.2005 - 03.2007
Director of Cosmetics Education
GENE JUAREZ SALONS AND SPAS, INC
10.2001 - 03.2005
Esthetics
European Institute
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