Trudy Nicholls
Norfolk,Virginia
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager/ Director Of Owner Services
Osprey Property Management
Virginia Beach, VA
10.2020 - Current
Bartender/Restaurant Bar Manager
The Bunker Brew Pub
Virginia Beach, VA
05.2017 - 10.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Attended regular training sessions to stay updated on new products or trends.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
Assistant Property Manager/ Leasing Manager
Harbor Group Management
Virginia Beach, VA
12.2014 - 10.2020
- Filed 5 day unlawful detainers through courts, filed evictions, and represent homeowners in court
- Process all security deposit releases within 45 days of tenant move-out
- Meet with new potential owners to gain new commercial accounts
- Coordinated tenant move-in and out process and orientated new tenants to property
- Planned, scheduled and coordinated general maintenance and major repair projects
- Met benchmarks for occupancy, rent collections and timely compliance paperwork
- Investigated complaints, disturbances and violations and resolved issues
- Directed collection of monthly rental fees and monitored past due accounts
- Solicited and analyzed bids from contractors for repairs, renovations and maintenance
- Marketed vacancies through social media and partnerships with local leasing agents
- Ensured that were in line with rental markets
- Evaluated tenant eligibility in alignment with income restrictions and government regulations
- Reviewed lease expiration reports and calculated rent increases
- Operated property within budgeted income and expense guidelines
- Developed and maintained professional relationships with residents, community and owners
- Negotiated and finalized lease terms and agreements
- Planned and scheduled general maintenance, major repairs, and remodeling projects for properties
- Marketed vacancies through social media and partnerships with local leasing agents
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Evaluated tenant eligibility in alignment with income restrictions and government regulations
- Directed collection of monthly rental fees and monitored past due accounts
- Managed and oversaw operations for multiple commercial and residential properties
- Investigated and resolved tenant complaints, following management rules and regulations
- Negotiated management and service contracts, obtaining most cost-effective pricing
- Prepared and administered contracts for provision of property services, such as cleaning, maintenance and security services
- Met with prospective tenants to show properties and explain terms of occupancy
- Negotiated with government leaders, businesses, special interest representatives and utility companies to gain support for new projects and to eliminate potential obstacles.
Education
Associate In Science (A.S.) -
Tidewater Community College
10.2011
High School Diploma -
Hickory High School
06.2011
Skills
- Portfolio Management
- Change and Growth Management
- Accounts Payable and Accounts Receivable
- Finance and Accounting Operations
- Sales Growth
- Tenant and Owner Liaising
- Complaints Investigation
- Payment Collection
- Leasing and Sales
- Lease Renewals
- Knowledge of Leasing and Market Conditions
- Legal Knowledge
- Rent Collection
- Financial Budgeting and Reporting
- Adaptable
- Tenant and Eviction Laws
- Maintenance Knowledge
- Administrative Support
- Fair Housing Mandates
- Marketing and Advertising
- Commercial Property
- Multi-Family Property Management
- Customer Service-Focused
- Real Estate License
- Skilled Multi-Tasker
- Business Administration
- Tenant Relations
- Vendor Management
- Database Management
- Contract Negotiation
- Property Management
- Business Development
- Loan Processing
- Grounds Maintenance
- Staff Management
Certification
- Certified Apartment Manager
- Licensed Real Estate Salesperson's License
Awards
- Harbor Group Mentor
- Assistant Property Manager Runner Up
- Leasing Agent of the year (top 3) ACE Awards
References
Erika Casanova, Professional Photographer, Erika_Casanova@yahoo.com
Timeline
Property Manager/ Director Of Owner Services
Osprey Property Management
10.2020 - Current
Bartender/Restaurant Bar Manager
The Bunker Brew Pub
05.2017 - 10.2020
Assistant Property Manager/ Leasing Manager
Harbor Group Management
12.2014 - 10.2020
Associate In Science (A.S.) -
Tidewater Community College
High School Diploma -
Hickory High School