Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trudy Shideler

Winchester,OH

Summary

Experienced Pharmacy Technician with thirteen years at Kroger pharmacy. Skilled in customer engagement and promoting collaborative efforts within pharmacy teams. Strong understanding of compliance regulations concerning fraud, waste, and abuse. Dedicated to applying extensive knowledge to improve operations and support team development. Excited to coach, teach and train other team members.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician

Kroger
Blanchester & Milford, OH
04.2021 - Current
  • Achieved top dead stock numbers in district multiple times.
  • Created weekly pharmacy schedules to enhance operational efficiency.
  • Ordered Peyton and Cardinal supplies accurately to maintain inventory levels.
  • Trained new hires effectively within designated time frames.
  • Acquired comprehensive understanding of Kroger standards, following diligently over the years
  • Cultivated positive work environment to enhance team motivation.
  • Prioritized customer needs to ensure satisfaction.
  • Identified needs of customers promptly and efficiently.

Certified Pharmacy Technician

Kroger
Hillsboro, Ohio
03.2020 - 04.2021
  • Work with insurance companies to process claims and resolve problems.
  • Consult with customers via telephone or in-person to assist with requests.
  • Receive, review, dispense and label large amounts of prescriptions daily.
  • Adhere to guidelines for workplace safety and customer confidentiality.
  • Efficiently process cash register transactions for new and refill prescription orders.
  • Create new customer profiles and update changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Transmitted claims to insurance companies for payment.
  • Pull back any waiting in bin medications, label and put back neatly.
  • Manage inventory, remove expired or damaged drug products and resolve discrepancies in drug counts.

Certified Pharmacy Technician

Sardinia Pharmacy
Sardinia, OH
12.2018 - 02.2020
  • Accurately prepared and filled medication cards for group homes, residential homes and Ohio Veterans Home.
  • In charge of ordering and stocking medications for the Veterans Home Pharmacy within the Sardinia Pharmacy.
  • Audited the controls for the Veterans Home.
  • Worked with other technicians on tasks that needed addressed whether it be assisting at the front counter, answering phones, stocking medication, arranging scripts and other various duties.

Certified Pharmacy Technician

Kroger Pharmacy
Mt Orab, OH
12.2011 - 12.2018
  • Earned prestigious President's Award due to serving many highly satisfied customers.
  • Was a frequent "go to" for new hires that needed help with billing, data and dispensing.
  • Performed essential functions such as data entry, dispensing, customer service, as well as assisting customers find OTC medications.
  • Always dependable with a strong desire to learn. Completed any training available that Kroger offered.

Education

Associate of Applied Science - Medical Assisting

Southern State Community College
Hillsboro, OH
05.2005

High School Diploma -

Eastern High School
Winchester, OH
05.2001

Pharmacy (Pre-Pharmacy)

University Of Cincinnati
Batavia, OH

Skills

  • Positivity
  • Customer service
  • Professional
  • Strong work ethic
  • Strong leadership vision
  • Dependable
  • Reliable
  • Self-motivated
  • Organized
  • Active listener
  • Empathy
  • Problem solver
  • Team player
  • Knowledge of pharmacy systems
  • Cardinal & Peyton Ordering
  • Employee training
  • Problem solving
  • Interpersonal skills
  • Active listening
  • Data analysis
  • Analytical thinking

Certification

  • Certified by the Pharmacy Technician Certification Board (PTCB) # 30041721 expires 5/31/25
  • Certified Pharmacy Technician (CPhT) # 09303359 expires 9/30/26
  • American Red Cross Basic Life Support # 01F0OB9 expires 2/15/26
  • Certified Medical Assistant (CMA) # 2409626 expired

Timeline

Lead Certified Pharmacy Technician

Kroger
04.2021 - Current

Certified Pharmacy Technician

Kroger
03.2020 - 04.2021

Certified Pharmacy Technician

Sardinia Pharmacy
12.2018 - 02.2020

Certified Pharmacy Technician

Kroger Pharmacy
12.2011 - 12.2018

Associate of Applied Science - Medical Assisting

Southern State Community College

High School Diploma -

Eastern High School

Pharmacy (Pre-Pharmacy)

University Of Cincinnati

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