Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Trudy Wood

Lutherville-Timonium,MD

Summary

Experienced manager with 12 years of administrative expertise in the healthcare industry leading a team of surgical schedulers while delivering excellent patient care and customer satisfaction

Overview

32
32
years of professional experience

Work History

Surgical Scheduling Manager

Katzen Eye Group
05.2012 - Current
  • Manage 12 surgical schedulers/billing-insurance specialists in an ophthalmology practice with a 4,000+ cataract, retina, glaucoma, cornea, pediatric and oculoplastic yearly surgical volume
  • Optimize surgery center block time and clinic coverage for 10 surgeons in 2 OR's and 5 offices
  • Interview, hire and train schedulers and conduct yearly performance reviews
  • Schedule 600+ surgeries yearly and counsel patients on cataract lens choices
  • Collect insurance/out of pocket payments, code procedures, prepare chart notes

Billing and Customer Service Representative

Coil Cleaning Technology LLC
01.2009 - 05.2011
  • Provide Quickbooks billing and customer service for a commercial HVAC company

Service Routing Manager

Filter Tech Inc.
09.2004 - 06.2006
  • Coordinate high volume air filter service routes for technicians at a commercial HVAC company
  • Manage monthly, quarterly and yearly service schedules in MD, VA, DC, DE and NJ

Legal Secretary and Receptionist

McDonald, Hopkins, Burke & Haber LLC
08.1992 - 05.1995
  • Prepare Probate Department legal documents and triage calls on multi-line phone system

Education

Bachelor of Arts - Liberal Arts 3.5 GPA

Ambassador University
Pasadena, CA

Skills

  • Microsoft Word, Excel, Outlook, Teams
  • Quickbooks, Care Credit, escribe
  • NextGen EPM/EHR, CPT/ICD-10 coding
  • CPSS Certified, Medical Terminology
  • Management, hiring, payroll
  • Process large billing batches, charge entry

Interests

I enjoy pickleball, travel, reading, health and fitness, mountain biking and playing ice hockey

Timeline

Surgical Scheduling Manager

Katzen Eye Group
05.2012 - Current

Billing and Customer Service Representative

Coil Cleaning Technology LLC
01.2009 - 05.2011

Service Routing Manager

Filter Tech Inc.
09.2004 - 06.2006

Legal Secretary and Receptionist

McDonald, Hopkins, Burke & Haber LLC
08.1992 - 05.1995

Bachelor of Arts - Liberal Arts 3.5 GPA

Ambassador University
Trudy Wood