Eva Trujillo
Rio Rancho,New Mexico
Summary
Highly gifted manager seeking new opportunity's. Coming in with 25 plus years managerial experience; great at managing guests, staff members, and other stakeholders by demonstrating customer service and effective team management skills to meet company goals.
Overview
20
20
years of professional experience
Work History
Resturant Assistant Manager
Tomasita's Albuquerque
Albuquerque, New Mexico
10.2017 - Current
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Set schedules for staff by planning and designating shifts and hours.
- Responsible for all daily operations to include schedule creation in order to provide the highest customer service and product available.
- Accountable for budget control, payroll, profit and loss, and general accounting.
- Supervised a diverse team of over 50 FOH and BOH restaurant staff, while also managing dining room, bar, and administrative responsibilities.
- Maintained and developed a superb dining experience for families and couples.
- Ensured Occupational Safety and Health Act, local health and safety codes, and restaurant safety to maintain security and assure policies are met.
Assistant General Manager
Stumbling Steer Brewery
Albuquerque, NM
10.2013 - 05.2016
- Overseeing and coordinating the planning, organizing, training, and leadership of employees to achieve daily goals.
- Developed and trained restaurant employees Maintained critical standards for food quality, service, cleanliness, and sanitation Enforced all safety standards and security procedures Controlled food components, labor, waste, and cash Completed all assigned shift paperwork Ensured that a respectful workplace existed in the restaurant.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Server/Bartender
Ohares Grille and Pub
Rio Rancho, NM
01.2004 - 12.2015
- Plan, organize, and control operations of cocktail lounge or bar.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kept register accurate through correct billing, payment processing and cash management practices.
Coffee Shop Owner
Lattes In Rio
Rio Rancho, United States
08.2015 - 08.2017
- Aligned branding initiatives and sales strategies with client goals.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Associate of Arts - Sociology/Criminology
Central New Mexico Community College
Albuquerque, NM12.2018
High School Diploma - undefined
Taos High School
Associate of Science - Developmental Psychology/Criminology
Grand Canyon University
Phoenix, AZ05.2021
Skills
- Patience
- Attentiveness
- Clear Communication Skills
- Time Management Skills
- Leadership
- Problem resolution
- Staff training/development
- Effective leader
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Resturant Assistant Manager
Tomasita's Albuquerque
10.2017 - Current
Coffee Shop Owner
Lattes In Rio
08.2015 - 08.2017
Assistant General Manager
Stumbling Steer Brewery
10.2013 - 05.2016
Server/Bartender
Ohares Grille and Pub
01.2004 - 12.2015
Associate of Arts - Sociology/Criminology
Central New Mexico Community College
High School Diploma - undefined
Taos High School
Associate of Science - Developmental Psychology/Criminology
Grand Canyon University
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