Joan Heintz
Stewartville,MN
Summary
Results-driven operations expert with a strong history at Rochester International Event Center, focusing on strategic operations and effective inventory management. Adept at enhancing service delivery through effective team collaboration and creative problem-solving. Known for exceptional customer service and a commitment to continuous learning, driving both employee satisfaction and operational efficiency.
Overview
34
34
years of professional experience
Work History
Assistant Manager of Operations
Rochester International Event Center
Rochester
03.2021 - 11.2025
- Assisted in developing operational strategies to enhance service delivery and productivity.
- Managed inventory levels, ensuring timely replenishment of essential supplies for smooth operations.
- Facilitated training sessions for staff to improve skills and operational knowledge.
- Collaborated with cross-functional teams to streamline workflows and improve service quality.
- Coordinated the implementation of new processes and systems to improve overall operations.
- Assisted in problem solving when issues arose during production or delivery cycles.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
Sales
Tiger Ace Hardware
08.2020 - 08.2021
- Assisted customers with product selection and provided expert advice on hardware solutions.
- Maintained inventory levels, ensuring popular products were always in stock for customer needs.
- Processed sales transactions efficiently and accurately using POS systems.
Showroom and product sale
Pinske Edge
Rochester
09.2020 - 10.2020
- Collaborated with team members to create visually appealing product displays in the showroom.
- Participated in regular team meetings to discuss sales performance and operational improvements.
- Assisted in the setup for special events and promotional days to attract customers.
Co-owner
Creative Minds
Lake City
08.2011 - 06.2019
- My late husband and I founded a small business.
- We were not afraid of challenges and learning on the fly.
- This business was a retail store which transitioned into a print shop.
- I sold the business Sept.2019 and am now looking for a new career path.
Bartender and event serving
Mount Frontenac Golf Course
Frontenac
08.2009 - 07.2011
- I was incharge of beverage cart setup, cashier, wedding venue setup and serving.
Sales, Cashier
Angie's Creations
Lake City
06.2009 - 06.2011
- Greeted customers promptly and asked detailed questions to quickly determine needs.
- Stocked shelves with new merchandise when needed.
- Scanned items, accepted payments, and provided change as necessary.
- Performed cashier opening and closing duties such as counting out tills and preparing deposits for bank runs.
Bartender/server
Bronks Bar and Grill
Lake City
09.2006 - 06.2011
- Prepared a wide variety of cocktails and beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of the bar area to ensure a welcoming atmosphere for patrons.
- Monitored inventory levels and assisted in ordering supplies to prevent shortages during peak hours.
Cashier and food prep/ server
Vesa Food Services
Winnipeg
01.1992 - 01.1995
- Cashier, food prep, venue setup and serving.
Education
1 yr -
U Of Winnipeg
Winnipeg, Manitoba05.1993
High School Degree -
Nellie McClung High School
Manitou, Manitoba06.1989
Skills
- Great people skills
- Customer service
- Project management skills
- Creative thinking
- Open to learning new skills and challenges
- Patience
- Human compassion
- Operational strategy
- Inventory management
- Customer relationship management
- Team collaboration
- Multitasking
- Desktops, laptops, and mobile devices
Additional Information
Took time off to focus on home renovations.
Hobbies and Interests
- Baking
- Sewing
- Painting
Community Service
- Lake City Area Arts, Board member, fundraising
- Chamber of Commerce, Board member, volunteer for events and festivals
- Lake City Rotary, Member
- Girl Scouts, Leader
Affiliations
- Painting and Crafting
- Motorcycling with my husband
- traveling
Accomplishments
- Was on of the original founders of the lake City Area Arts. I help rise money to get the foundation going by hosting several fundraiser events.
- I was a member of the Lake City Rotary Club which I assisted with fundraisers and community events, like the Waterski Weekend beer tents
- I was a member of the Lake City Chamber were I also volunteered with town based events.
Timeline
Assistant Manager of Operations
Rochester International Event Center
03.2021 - 11.2025
Showroom and product sale
Pinske Edge
09.2020 - 10.2020
Sales
Tiger Ace Hardware
08.2020 - 08.2021
Co-owner
Creative Minds
08.2011 - 06.2019
Bartender and event serving
Mount Frontenac Golf Course
08.2009 - 07.2011
Sales, Cashier
Angie's Creations
06.2009 - 06.2011
Bartender/server
Bronks Bar and Grill
09.2006 - 06.2011
Cashier and food prep/ server
Vesa Food Services
01.1992 - 01.1995
1 yr -
U Of Winnipeg
High School Degree -
Nellie McClung High School