VALENTIN CORONA JR
Chicago Heights,IL
Summary
I seek a position where my extensive experience can accommodate your customers, to their satisfaction and contribute professionalism, enthusiasm, and great service to your company. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Overview
18
18
years of professional experience
Work History
Assistant Manager
GameStop
1247 Torrence Ave Calumet City
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Monitored security to protect employees, customers and property.
Sales Associate/Customer Service Supervisor
Amazon Fresh
Tinley Park, IL
08.2024 - 02.2026
- Developed strong customer relationships to drive repeat business and enhance customer loyalty.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Implemented effective merchandising strategies to optimize product placement and visibility.
- Resolved customer complaints efficiently, maintaining high satisfaction rates and fostering positive interactions.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cook/BOH Cook
Panda Express
10.2016 - 12.2019
- Of the house
- At Panda Express I am one of the cooks
- I open and close at panda
- I prepare the vegetables in the morning, Sauces and meats at night
- As a cook I am also in charge of the back of the house and I can be in charge of the store.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Monitored food quality and presentation to maintain high standards.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Verified proper portion sizes to consistently attain high food quality standards.
Line cook Busser
Olive Garden
03.2015 - 08.2017
- I was able to cook most of the dishes from cooking steaks to making the pasta
- As a busser I cleaned tables, cleaned floors and was able to help most servers
- I was also able to close both the line and the front as a busser.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Grilled meats and seafood to customer specifications.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Line Cook
Livio’s restaurant, Pizza
09.2007 - 03.2015
- Dishwasher
- I prepare everything needed for the week
- I make burger and sausage patties, stock up on vegetables, fruit, steaks and other meals
- I also train new employees, keep track of every steak or special, supervise employees, and keep track of their efforts.
Education
undefined
Prairie State College, Bloom High School
Chicago Heights, IL2012
Bloom High School
Chicago Heights, IL2011
Skills
- Great leader
- Listening skills
- Great people skills
- Intelligent
- Quick to pick up instructions
- Quick and efficient with tasks
- Customer Relations
- Time Management
- Staff Training
- Staff Supervision
- Customer Service and Satisfaction
- Talent Recruitment and Development
- Transaction Monitoring
- Recruiting and Interviewing
- Training and Development
- Overseeing Employees
Timeline
Sales Associate/Customer Service Supervisor
Amazon Fresh
08.2024 - 02.2026
Assistant Manager
GameStop
10.2021 - Current
Cook/BOH Cook
Panda Express
10.2016 - 12.2019
Line cook Busser
Olive Garden
03.2015 - 08.2017
Line Cook
Livio’s restaurant, Pizza
09.2007 - 03.2015
undefined
Prairie State College, Bloom High School
Bloom High School