Truly Starr

• During this time, I have been a professional Nanny to various military families which included transportation, organizing and meals, homework, light housekeeping, and activities.
• I also currently cared for in the privacy of their homes, medically and physically compromised seniors and elderly who lived with an array of health challenges, including hospice.
• I have successfully managed all aspects independently.
• Even though I haven’t been in a clerical customer or patient service position for awhile, I intellectually and with motivation still possess independently:
• Strong communication skills -
  I speak comfortable over the phone with my caring and welcoming demeanor. I am also professional at writing respectful yet friendly emails.
• Empathy and patience - I understand how families may be going through stressful times, and I listen with compassion and focus.
• Attention to detail - Accuracy matters, whether it's entering information in a system or scheduling an appointment-I aim to please.
• Problem-solving ability — I love to research and problem solve to find solutions.
• Tech comfort — I feel comfortable using online communication tools, scheduling platforms, and internal databases with my typing skills.
• Flexibility — I easily adapt to changing priorities and schedules while staying focused on service quality.
• I have the skills, the attitude, and the willingness to learn as a team player that values collaboration, compassion, dedication and growth.
• I have a quiet work area all set up for a remote position in the privacy of my home. I am excited for this new opportunity and I have no problem not working in a public space

• Duties included: Trained new employees one on one, scheduled patients appointments and procedures in the Call Center as a Patient Service Specialist such as Nuclear Medicine HIDA scans & Fluoroscopy's, CAT scans, MRI's, Bone Density Scans and Mammograms along with necessary preparation for each through EPIC systems.
• I also worked in various Specialty departments after years in the Call Center as a Patient Service Representative. Duties included: Checking in/out patients, data entry, verification of demographics and insurance, authorized and worked referrals, multi-line phones, collection of copays, insurance authorization, creating referrals, processing incoming and outgoing referrals, scheduled in office procedures from the Doctors orders once approved in system, all office procedures/healthcare protocols and opening/closing.

• Focused on assisting credit union members with a variety of services. Duties included answering questions on members accounts, connected callers to appropriate departments and at other locations, account transactions, opening certificate of deposits (CD) and loan applications.

• Scheduled patient appointments, answered multi line phones, typed 35-40 wpm, checked in patients, data entry, filing, processed insurance copay's, created new referrals, maintained an organized waiting room and working area along with opening and closing of office.

This job position was exactly the same duties as the above except I also fed the salt water fish aquarium first thing in the a.m. and p.m. before leaving.

• In this position I did Data Entry of incoming calls through a headset in a Call Center from companies and department stores needing cash register repair. After entering all information, I paged the outbound work orders from the computer data base and dispatched service orders to Field Engineers who would then call into the Call Center to receive the service repair information.
• Assisted customers with inquiries and resolved issues effectively.
• Documented customer interactions in the CRM system accurately.
• Collaborated with team members to improve service delivery standards.
• Managed high call volumes while maintaining quality service standards.
• Escalated complex issues to senior representatives for resolution.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Updated customer accounts, addresses and contact information within call management databases.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.