Trumaine Mack
Rochester,NY
Summary
Skilled student support team member enthusiastic about promoting services to freshmen, transfer students and international students visiting college for first time. Well-versed in organizing resources, coordinating registration processes and resolving problems independently. Team-oriented, insightful and industrious with well-coordinated and results-driven mindset.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Panera Bread
Rochester, NY
2021.02 - Current
- Addressed customer questions on deals and rewards
- Provided excellent customer service and greating customers with a good attitude, resolving issues that arise.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Orientation Assistant
SUNY Cortland
Cortland, New York
2020.06 - 2020.07
- Mentored students on successful strategies for integrating into college life.
- Planned and led community activities and events to promote bonding.
- Educated students on culture of institution, safety practices and ways to resolve conflicts to promote self-reliance.
- Promoted interaction among groups of new students by facilitating small group discussions on college transition-related concerns.
- Communicated with students after orientation through social media and mail-ins.
- Taught and enforced student code of conduct by addressing inappropriate student behavior when necessary.
Education
Bachelor of Science - Physical Education
Suny Cortland
Cortland, NYTimeline
Retail Sales Associate
Panera Bread
2021.02 - Current
Orientation Assistant
SUNY Cortland
2020.06 - 2020.07
Bachelor of Science - Physical Education
Suny Cortland