Summary
Work History
Education
Skills
Honors-Awards
Timeline
Generic
Truman Spittel

Truman Spittel

Raleigh,NC

Summary

Learning Technologies and Global L&D professional with experience leading enterprise‑scale learning systems, developing high‑impact instructional solutions, and delivering training for diverse, global audiences. Serves as the Lead Administrator for an LMS supporting 350,000+ users, specializing in LMS administration, migration, implementation, and ongoing optimization to improve usability and learner experience. Brings end‑to‑end expertise across the learning lifecycle—from content strategy and development to global training delivery—operating effectively as both a Content Manager and Training Manager. Recognized for a strong commitment to quality, continuous improvement, and building intuitive, accessible learning experiences that elevate performance across organizations.

Work History

Manager of Global Learning Resources

BNI Global
Raleigh, NC
06.2023 - Current
  • Lead Administrator for a global Learning Management System (LMS) supporting 350,000+ users; managed and designed a full LMS overhaul focused on improved usability, increased engagement, and a more intuitive learner experience.
  • Primary contributor to a major LMS Migration & Implementation, including platform design, content transfer, user hierarchy development, and the establishment of a scalable, future-ready system structure.
  • Designed and developed instructional solutions for diverse, global audiences across multiple learning modalities; led end-to-end learning projects from needs analysis through implementation to deliver impactful, scalable learning experiences.
  • Delivered global training sessions for employees and external partners, adapting facilitation style and content to meet varied cultural, professional, and experience-level needs.
  • Served as both Content Manager and Training Manager, developing manuals, handbooks, FAQs, and other organizational resources that support consistent, high-quality learning and operational alignment.
  • Leveraged AI tools to enhance content creation, streamline translation workflows, and support the delivery of multilingual, globally accessible learning experiences.

Operations Coordinator

BNI Global
Raleigh, NC
05.2021 - 06.2023
  • Supported organizational operations through effective communication, workflow coordination, and day-to-day management of support processes.
  • Developed, improved, and standardized procedures that increased efficiency and strengthened operational consistency across teams.
  • Managed vendor partnerships, including inventory oversight, sourcing new vendors, and ensuring timely delivery of projects and services.
  • Planned and executed 65+ events across the U.S., overseeing approvals, contract vetting, logistics, and coordination with 200+ vendors.

Client Services Manager

Pegasus Residential
Raleigh-Durham-Chapel Hill Area
02.2020 - 05.2021
  • Administered all aspects of the daily management of an apartment community and office staff.
  • Performed administrative office manager duties and acted as a sales/leasing professional.
  • Maintained and updated resident lease files and computer records for the community, including the generation of reports.
  • Oversaw the administration of accounting functions for the community, including the collection process of rent, to minimize delinquency and maximize property revenue.
  • Effectively led the team in the absence of the Property Manager.

Area Director

N2 Publishing
Raleigh, NC
07.2019 - 10.2019
  • Built relationships with local businesses through outreach, discovery, and consultative communication.
  • Conducted sales meetings and needs-based conversations to match businesses with appropriate advertising solutions.

Graduate Assistant - Association of Campus Entertainment (ACE)

University of North Carolina at Wilmington
Wilmington, NC
07.2018 - 06.2019
  • Managed three planning committees through all phases of project planning and execution for campus events.
  • Oversaw marketing strategies, budgeting, and communication to ensure effective committee development.
  • Provided onsite support for various events, facilitating smooth execution and stakeholder engagement.

Front Desk Receptionist - Housing and Residence Life

University of North Carolina at Wilmington
Wilmington, NC
08.2017 - 05.2018
  • Managed front desk operations, including answering telephone inquiries and ensuring security protocols were followed.
  • Facilitated check-in and check-out processes for visitors, enhancing the overall guest experience.
  • Provided timely assistance to residents by addressing their questions and issuing necessary supplies and equipment.

Resident Assistant - Housing and Residence Life

University of North Carolina at Wilmington
Wilmington, NC
08.2015 - 08.2017
  • Facilitated a positive and welcoming living environment for residents at the University of North Carolina at Wilmington.
  • Planned and executed engaging hall activities tailored to the interests of over 60 participants.
  • Assisted residents with personal and academic concerns while managing conflicts in accordance with UNCW policies.

Superhero Actor

Wilmington Party Crew
Wilmington, NC
10.2014 - 08.2017
  • Served as an actor for birthday parties and similar events.

Education

Master of Arts - MA - English Language and Literature, General

East Carolina University
Greenville, NC
01-2021

Bachelor of Arts - BA - English Language and Literature, General

University of North Carolina At Wilmington
Wilmington, NC
01-2018

High School Diploma -

Lake Norman Charter
Huntersville, NC
01-2014

Skills

Learning Technologies & LMS Expertise

  • Learning Management System (LMS) Administration
  • LMS Migration & Implementation
  • LMS Optimization & User Experience
  • Customer Service & Learner Support
  • Workflow Automation for Learning Teams

Instructional Design, Content Development & Training

  • Instructional Design
  • Training / Content Development & Management
  • Training Development & Management
  • Global Training Delivery

AI‑Enhanced Learning Solutions

  • AI‑Supported Content Creation
  • AI‑Driven Translation & Localization

Project & Program Management

  • Project Management
  • Vendor Management

Technical Tools

  • LMS Platforms: Schoox, Moodle
  • Support Tools: Zendesk
  • Survey Tools: Cognito Forms, SurveyMonkey
  • AI Tools: HeyGen, Personalize AI
  • Microsoft 365 Suite
  • Adobe Acrobat

Honors-Awards

· Graduated from a highly competitive, year‑long executive leadership program led by BNI’s CEO, CTO, CIO, and other senior global leaders. The program includes advanced leadership coursework, case‑based learning, and international travel for in‑person development sessions. Admission requires a rigorous multi‑stage selection process, including a written application and multiple interview panels with senior leadership and HR.

· Awarded the UNCW Senior Medallion: “the most prestigious award presented by the Division of Student Affairs” for academic achievement, leadership, having a lasting impact on the community, and being a “model representative of the university”.

Timeline

Manager of Global Learning Resources

BNI Global
06.2023 - Current

Operations Coordinator

BNI Global
05.2021 - 06.2023

Client Services Manager

Pegasus Residential
02.2020 - 05.2021

Area Director

N2 Publishing
07.2019 - 10.2019

Graduate Assistant - Association of Campus Entertainment (ACE)

University of North Carolina at Wilmington
07.2018 - 06.2019

Front Desk Receptionist - Housing and Residence Life

University of North Carolina at Wilmington
08.2017 - 05.2018

Resident Assistant - Housing and Residence Life

University of North Carolina at Wilmington
08.2015 - 08.2017

Superhero Actor

Wilmington Party Crew
10.2014 - 08.2017

Master of Arts - MA - English Language and Literature, General

East Carolina University

Bachelor of Arts - BA - English Language and Literature, General

University of North Carolina At Wilmington

High School Diploma -

Lake Norman Charter

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Truman Spittel