Trung Doan
Alexandria,VA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Jersey Mike's Subs. Skilled in cash handling and fostering a positive work environment, demonstrating exceptional decision-making capabilities and strong communication. Achieved significant reductions in cash discrepancies, showcasing a results-driven approach and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Assistant Manager
Spencer's Gifts
10.2022 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
John R. Lewis High School
Springfield, VA08.2023
Skills
Positive Attitude
Cash Handling
Team Leadership
Customer service focus
Decision-making capabilities
Flexible Schedule
Strong verbal and written communication
Training Assistance
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Shift Leader
Jersey Mike's Subs
02.2024 - Current
Assistant Manager
Spencer's Gifts
10.2022 - 02.2024
High School Diploma -
John R. Lewis High School
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