TRUONG NGUYEN
Orlando,FL
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and good service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Nam Giao Deli
5274 W Colonial Dr, FL
06.2022 - Current
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided personalized customer service through suggesting courses, explaining meal options, and addressing queries regarding food preparation techniques.
- Assisted customers by answering phone calls and providing necessary information about restaurant services, menu options, and working hours.
- Solicited feedback from patrons, successfully resolved problems, and consistently supplied supplementary menu items and drink refills.
Restaurant Waiter
Le House Restaurant
595 W Church St L, FL
02.2019 - 04.2022
- Took accurate food and drink orders, using a POS ordering software system.
- Checked on guests during meals to ensure satisfaction with each course.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Education
High School Diploma -
Hoang Hoa Tham High School
Viet Nam06-2018
Skills
- Service Quality
- Menu knowledge
- Point of Sale (POS) system operations
- Order Taking
- Food presentation
- Microsoft Office
Timeline
Restaurant Waiter
Nam Giao Deli
06.2022 - Current
Restaurant Waiter
Le House Restaurant
02.2019 - 04.2022
High School Diploma -
Hoang Hoa Tham High School
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