Trévon Silva
San Diego,CA
Summary
Proven track record in enhancing customer engagement and sales, notably at Mike Barron / Limelight Media, through expert appointment setting and client relationship management. Skilled in leveraging computer skills and clear communication to exceed performance targets. Demonstrates exceptional teamwork and a positive attitude, contributing to significant customer retention and satisfaction improvements.
Overview
13
13
years of professional experience
Work History
Appointment Setter
Mike Barron / Limelight Media
06.2024 - 08.2024
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Meat Cutter
Costco
10.2019 - 05.2024
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Sales Associate
Old Town Trolley Tours
01.2018 - 10.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Barista Shift Lead
Starbucks
02.2012 - 10.2019
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
Education
Diploma - Music Theory,
San Diego School of Creative And Performing Arts.
San Diego, CA06.2010
Skills
- Flexible Schedule
- Time Management
- Client Relationship Management
- Setting appointments
- Computer Skills
- Clear Communication
- Attention to Detail
- Empathy and patience
- Customer rapport
- Sales Support
- Overcoming Objections
- Work Planning and Prioritization
- Lead Generation
- Marketing expertise
- Goal-Oriented
- Outgoing and Friendly
- Customer Retention
- Data Verification
- Teamwork and Collaboration
- Customer Service
- Positive Attitude
Timeline
Appointment Setter
Mike Barron / Limelight Media
06.2024 - 08.2024
Meat Cutter
Costco
10.2019 - 05.2024
Sales Associate
Old Town Trolley Tours
01.2018 - 10.2019
Barista Shift Lead
Starbucks
02.2012 - 10.2019
Diploma - Music Theory,
San Diego School of Creative And Performing Arts.