Summary
Overview
Work History
Education
Skills
Leadership & Extracurricular Activities
References
Timeline
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Tryanna Prince

Dover,DE

Summary

Dedicated and driven student at Delaware State University pursuing a Bachelor's degree in Public Health with a strong commitment to academic excellence, community service, and cultural awareness. Aspiring to represent the excellence and cultural pride of the Gamma Sigma Chapter through the title of Miss Black and Gold. Demonstrated leadership, communication, and teamwork skills gained through active participation in on-campus organizations and employment. Adept at handling challenges tactfully and professionally while focusing on community engagement and personal growth. Eager to contribute skills and passion to promote positive change within the Miss Black and Gold Pageant.

Overview

1
1
year of professional experience

Work History

Call Center Agent

Delaware State Univeristy
01.2023 - Current
  • Handled customer concerns tactfully, promptly, and with genuine concern for customer's problems.
  • Met performance goals and call center metrics in a fast-paced performance setting.
  • Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
  • Anticipated customer concerns on calls by providing additional information.
  • Transferred phone calls to proper department or individual as necessary.
  • Managed and resolved issues with customers during calls by following a determined script.
  • Provided outstanding customer service to customers and internal teammates.
  • Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.

Education

Bachelor of Science - Public Health

Delaware State University
Dover, DE
05.2025

Skills

  • Organization
  • Teamwork
  • Leadership skills
  • Time management
  • Scheduling
  • Interactive communication skills
  • Professional telephone demeanor
  • Verbal and written communication

Leadership & Extracurricular Activities

  • Caribbean Student Association (CSA) Fall '21 - Present - At CSA, we provide a space for Caribbean students and enthusiasts to connect, learn, and celebrate Caribbean culture. Our mission is to raise awareness, give back to the community, and create a haven for students to express their love for the region.
  • Hornets In Motion Fall '22 - Present - Hornets in Motion has significantly impacted my community service experience. Through my involvement, I've gained valuable communication, leadership, and teamwork skills. I'm grateful for the opportunity to give back to my community and excited to explore new ways to make a positive impact.
  • Street Squad Fall '22 - Present - Street Squad collaborates with the Campus Activities Board, promoting school spirit and organizing exciting events for our student community. Fully supported by Student Government, our team upholds the university's Homecoming traditions.
  • Women's Senate Fall '23 - Present - Women's Senate advocates for every woman on campus, promoting empowerment, unity, and professional and personal development. "Women's Senate, where powerful women empower women."
  • Picturesque Publications Book Club Fall '23 - Present - Picturesque Publications aims to reignite the love of reading in a safe space, fostering a love for literature among students.
  • Public Allied Health Organization Fall '23 - Present - Active member of the Public Allied Health Organization.

References


 Thelma Acevedo    

  • Employer
  • Phone: 302-399-4809

 Danella Codner    

  • Campus Activities Board Vice President
  • Collaborated with her in regards to Street Squad organization)
  • Phone: 347-520-8157

 Kadon Brown    

  • Godfather
  • Phone: 917-992-8493

Timeline

Call Center Agent

Delaware State Univeristy
01.2023 - Current

Bachelor of Science - Public Health

Delaware State University
Tryanna Prince