Trynn Le
P.O. Box 581616, Elk Grove,CA
Summary
Highly-motivated Associate Governmental Program Analyst with 10 years of demonstrated experience in public policy, program analysis, and regulatory compliance. Offers demonstrated technical proficiency in applicant tracking, software applications, and database management systems. Known for leveraging analytical, critical thinking, and interpersonal skills to solve problems to deliver high-impact solutions in fast-paced environments. Proven track record optimizing application process and team efficiency through innovative and creative solutions. Well-organized and resourceful individual with strong work ethic, adaptability, and exceptional attention to detail
Overview
9
9
years of professional experience
Work History
Domestic Violence Advocate Volunteer Counselor
My Sister's House, 501(c)(3) non-profit org.
Sacramento, CA
09.2020 - Current
- Conduct crisis intervention, safety assessments and safety planning to survivors of domestic violence, sexual assault, and human trafficking
- Provided emergency peer crisis counseling and referrals to assist survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, and job training programs
- Research and source community foundation and governmental grant opportunities, briefing the Director in efforts to obtain funding for essential services
- Educate the public at community outreach events and collaborated with staff in the development of creative strategies to support the organization's mission
Program Technician III
Department of Consumer Affairs, Contractors State License Board
Sacramento, CA
04.2017 - Current
- Independently evaluate and process high volume of time sensitive, contractor license applications ensuring regulatory compliance and determine whether to approve, deny, or deem deficient
- Draft and prepare correspondence to communicate application incompletion and request required additional documentation
- Monitor application progress and maintained consistent, effective communication with stakeholders via phone, fax, email, mail, and in-person at the public counter
- Analyze and evaluate supplemental documents received pertaining to the applicant's education, experience, and criminal background received
- Develop innovative strategies to streamline application process to mitigate errors and reduce processing times, backlog and increase application approval rates
- Provide technical support to licensing division staff, as an SME on Corps., LLCs, and Partnership exam applications
Staff Services Analyst
Department of Healthcare Services
Sacramento, CA
03.2015 - 04.2017
- Served as an Ombudsman Analyst coordinating patient care, complaint intake, problem resolution, emergency intervention, providing information and referrals to medi-cal recipients
- Processed emergency health plan enrollment and dis-enrollment facilitating emergency patient access to necessary medical care and presciptions
- Interviewed stakeholders to gather information and develop solutions in compliance with regulatory public health policies
- Managed an extensive caseload providing timely response, and follow through
- Developed and implemented core operations policy and procedures for efficient delivery of access to health service changes through legislation
- Wrote and drafted detailed reports to present evidence and recommended solutions for the most complex cases escalated for management review
Education
Domestic Violence Advocate
My Sister's House
Sacramento, CA09-2020
Bachelor of Arts - Sociology
California State University
06.2018
Associate of Arts - Social Science
Sacramento City College
05.2012
Skills
- Crisis Intervention and Mitigation
- Analytical and Critical Thinking
- Effective Verbal and Written Communication
- Quality Assurance Proficiency
- Completed Staff Work
- Quantitative and Qualitative Research
- Problem-Solving and Complaint Resolution
- Strategic Project Management
- Technical Aptitude
- Client and Program Advocacy
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
American Sign Language
Professional
Timeline
Domestic Violence Advocate Volunteer Counselor
My Sister's House, 501(c)(3) non-profit org.
09.2020 - Current
Program Technician III
Department of Consumer Affairs, Contractors State License Board
04.2017 - Current
Staff Services Analyst
Department of Healthcare Services
03.2015 - 04.2017
Domestic Violence Advocate
My Sister's House
Bachelor of Arts - Sociology
California State University
Associate of Arts - Social Science
Sacramento City College
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