Tryptych Fraser
Glendale,AZ
Summary
Proactive individual with strong critical thinking and administrative support skills. Experienced in building relationships and fostering team development, ready to leverage expertise to enhance customer satisfaction and drive operational success.
Overview
23
23
years of professional experience
Work History
Distribution
Independent Contractor - Self Employed
Phoenix, AZ
01.2023 - Current
- Managed resource allocation effectively, ensuring optimal personnel distribution across concurrent projects.
- Streamlined distribution processes for faster order fulfillment and customer satisfaction.
- Coordinated food distribution during emergencies, ensuring efficient delivery to those in need.
- Oversaw transportation operations, coordinating shipments, deliveries, and distribution schedules efficiently.
- Increased brand visibility by creating compelling content and utilizing targeted distribution channels.
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Improved efficiency in medication distribution, organizing medications timely for each patient.
- Monitored snack distribution times maintaining compliance nutrition state regulations.
- Delivered packages from distribution center to residential areas using self-developed routes.
- Ensured load integrity with proper weight distribution, securement, and tarping during transportation.
Private Nanny
Private Home
Long Island ,Ny
03.2012 - 01.2015
- Implemented routines that fostered discipline and positive behavior in children.
- Assisted in meal planning and preparation, promoting healthy eating habits.
- Mentored junior caregivers on best practices in child development and safety protocols.
- Evaluated children's developmental milestones, providing feedback to parents for ongoing support.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Encouraged social interactions through playdates, group outings, and community events.
- Taught children everyday skills and language.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
- Taught children basic life skills, manners and personal hygiene.
Bartender
Ruth's Bar
Hollis, NY
06.2011 - 10.2012
- Crafted innovative cocktails and beverages, enhancing customer experience through personalized service.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Trained new staff on beverage preparation techniques and customer service protocols, fostering team cohesion.
- Managed inventory levels by tracking stock usage and ordering supplies efficiently to minimize waste.
- Collaborated with management to develop seasonal drink menus, increasing customer engagement and sales.
- Resolved customer complaints promptly, improving satisfaction rates and promoting return visits.
- Implemented efficient workflow processes during peak hours, optimizing service speed and quality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Team Leader
Domino's Pizza
Queens, NY
04.2010 - 08.2012
- Led team to ensure efficient operations and timely order fulfillment.
- Trained and mentored new employees on company standards and best practices.
- Implemented process improvements to enhance customer service and satisfaction.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Developed strategies for increasing sales through promotions and upselling techniques.
- Maintained compliance with health and safety regulations across all operational areas.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
CLEANING CONSULTANT
Zen Home Cleaning
New York, NY
03.2010 - 01.2011
- Streamlined workflow processes, reducing turnaround times while maintaining quality standards.
- Cultivated relationships with clients, enhancing customer loyalty and retention through exceptional service delivery.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Cashier/Customer Service Representative
Boston Market
New York, NY
03.2005 - 12.2009
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- inventory management, ensuring stock availability for customers.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Monitored cash drawer for discrepancies, maintaining accountability and accuracy.
- Collaborated with team members to streamline checkout processes during peak hours.
- Implemented promotional displays to increase product visibility and sales opportunities.
- Contributed to a positive work environment by fostering teamwork among staff members.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, contributing to store standards and aesthetics.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Amusement Park Employee
Coney Island Amusement Park
Brooklyn, NY
07.2004 - 10.2004
- Trained new employees on safety protocols and operational procedures.
- Ensured cleanliness and organization of assigned areas to enhance guest experience.
- Assisted in managing ride operations, maintaining safety standards during peak hours.
- Monitored guest interactions, addressing concerns to maintain satisfaction levels.
- Developed strategies for crowd management, optimizing guest flow during high-traffic periods.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Private Nanny
Alex F
Queens, NY
01.2003 - 12.2003
- Supervised daily activities and ensured safe environments for children.
- Developed engaging educational activities tailored to individual learning styles.
- Coordinated schedules and managed transportation for school and extracurricular events.
- Communicated effectively with parents regarding children's progress and needs.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Education
Graduate Certificate - Automotive Tech
Arizona Automotive Institute
Glendale, AZ05-2026
Cosmetology Certificate of Completion - Cosmetology
Empire Beauty School
New York, NY02-2019
High School Diploma -
Richmond Hill High School
Richmond Hill, NY06-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
- Prioritization
- Staff training
- De-escalation techniques
- Clerical support
- Sales expertise
- Office equipment proficiency
Timeline
Distribution
Independent Contractor - Self Employed
01.2023 - Current
Private Nanny
Private Home
03.2012 - 01.2015
Bartender
Ruth's Bar
06.2011 - 10.2012
Team Leader
Domino's Pizza
04.2010 - 08.2012
CLEANING CONSULTANT
Zen Home Cleaning
03.2010 - 01.2011
Cashier/Customer Service Representative
Boston Market
03.2005 - 12.2009
Amusement Park Employee
Coney Island Amusement Park
07.2004 - 10.2004
Private Nanny
Alex F
01.2003 - 12.2003
Graduate Certificate - Automotive Tech
Arizona Automotive Institute
Cosmetology Certificate of Completion - Cosmetology
Empire Beauty School
High School Diploma -
Richmond Hill High School