Trysta Engelmeyer
Sauk Rapids,MN
Summary
Operations and Office Management professional with 10+ years of experience leading teams, overseeing daily operations, and improving business performance. Known for strong communication and interpersonal skills, building rapport with patients, managing budgets, and streamlining processes. Recognized for fostering strong team culture, developing staff, and creating positive experiences that drive trust and loyalty.
Overview
22
22
years of professional experience
Work History
Office Administrator
Vye
01.2022 - Current
- Managed day-to-day office operations ensuring smooth functioning and exceptional experiences for team members and clients
- Led business operations initiatives including budget tracking, financial reporting, and process improvements to increase efficiency and profitability
- Processed daily financial transactions including deposit batching, monthly invoicing, and corporate card reconciliation
- Reviewed and coded expenses for proper allocation, supporting accurate financial reporting and month-end close procedures
- Managed employee onboarding and offboarding, ensuring accurate records, system access, and documentation to improve consistency and compliance
- Partnered with leadership and finance teams to monitor budgets quarterly, identify variances, and support strategic planning
- Drove employee engagement and retention through company culture initiatives, team development, and internal programs
- Served as primary point of contact for internal and external partners, delivering superior customer service with compassion and professionalism
- Managed CEO, COO, and leadership team calendars across multiple time zones, anticipating needs and optimizing schedules
Medical Billing Supervisor
Meduit
03.2011 - 01.2022
- Supervised and managed team of 35-50 medical billing specialists, overseeing daily operations, workflow distribution, and business performance
- Hired, developed, and retained high-performing team members through effective recruitment, training, performance management, and coaching
- Led team meetings and daily huddles to level-set expectations, communicate goals, and optimize productivity and patient service quality
- Monitored and evaluated personnel performance, conducted regular reviews, provided feedback, and addressed performance issues
- Created detailed administrative processes and workflows to drive operational efficiency, accuracy, and compliance
- Established work procedures to track daily tasks, ensuring accountability and consistent delivery of results
- Supported scheduling and time-based workflows for all employees under management
- Analyzed performance data to identify trends, make informed decisions, and implement strategies to improve outcomes
- Handled escalated patient calls with patience and understanding, de-escalating concerns and resolving billing issues to ensure positive patient experiences and satisfaction
- Consulted with patients to explain complex billing information, verified insurance coverage, and worked through payment concerns with compassion and care
- Built trust and rapport with patients of all ages and backgrounds through clear communication and empathetic problem-solving
Supervisor
Papa Murphy's
01.2004 - 03.2011
- Managed daily operations for high-volume restaurant, ensuring quality standards, customer satisfaction, and profitability
- Recruited, hired, trained, and developed line staff on company policies, procedures, and customer service excellence
- Set schedules for 20+ staff by planning and designating shifts based on business needs and labor budget
- Oversaw cash handling, balanced registers, reconciled daily transactions, and managed weekly bank deposits
- Maintained inventory management and quality control through shipment review, preparation oversight, and food safety monitoring
Resident Property Manager
Granite City Real Estate
12.2008 - 02.2011
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Promoted a positive environment and kept good renter relationships through proactive attention to concerns and solving conflict between residents in a 116-apartment complex
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Continually took steps to maintain knowledge on most up to date laws and regulations to ensure compliance with federal fair housing regulations
- Prepared specifications, solicited bids and approved subcontracts for building services
- Responsible for advertising, interviewing potential residents, completing background checks and rental agreements
- Organized and participated in resident meetings monthly to give residents opportunity to ask questions and provide forum for issues to be addressed
Education
Associate of Arts - Communication And Design
St. Cloud Technical College
Saint Cloud, MN04-2009
Skills
- Team Supervision & Direct Report Management
- Hiring, Recruiting & Talent Acquisition
- Employee Training & Development
- Performance Management & Coaching
- Staff Retention & Engagement
- Patient Service Excellence & Compassion
- Conflict Resolution & De-escalation
- Building Patient Trust & Rapport
- Insurance Verification & Payment Processing
- Financial Consultation with Patients
- Budget Management & P&L Oversight
- Data Analysis & Performance Metrics
- Daily Huddles & Team Meeting Facilitation
- Process Improvement & Operational Efficiency
- HIPAA Compliance & Confidential Records Management
- Interpersonal Communication & Stakeholder Relations
- People-Centric Leadership & Team Motivation
Timeline
Office Administrator
Vye
01.2022 - Current
Medical Billing Supervisor
Meduit
03.2011 - 01.2022
Resident Property Manager
Granite City Real Estate
12.2008 - 02.2011
Supervisor
Papa Murphy's
01.2004 - 03.2011
Associate of Arts - Communication And Design
St. Cloud Technical College