Trystan Greve
Franklin,TN
Summary
Reliable and hardworking professional with a proven track record in customer service. Eager to leverage a foundation in basic technical support to excel in an Information Technology role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager
Residence Inn Marriott
Franklin, TN
01.2024 - Current
- Provides exceptional service with excellent communication, problem-solving, and teamwork skills.
- Talks easily with patrons to build rapport and earn repeat business.
- Maintains a polished, professional demeanor and manages high-pressure situations with ease.
- Resolves customer complaints promptly and professionally while adhering to company guidelines.
- Ensures compliance with all regulations and safety standards for alcoholic beverages.
- Performs cashier duties such as accepting payments from customers and making change accurately.
- Trains new bartenders on drink preparation and upselling techniques.
Server
Brewhouse South
Cool Springs, TN
06.2022 - Current
- Leads server training and development to increase profits through suggestive selling.
- Balances cash drawers, generates bills, and collects money for food/drinks served.
- Responds efficiently to patron inquiries and complaints in a professional manner.
- Operates POS terminals to input orders, split bills and calculate totals.
- Performs opening and closing duties, such as setting up the dining area and restocking supplies.
Service Valet
Trinity Parking
Nashville, TN
10.2018 - 11.2019
- Maintained logs of all incoming and outgoing vehicles.
- Validated customer information, such as name and phone number, to ensure accuracy in records.
- Resolved complaints in an efficient manner while maintaining high standards of customer service.
- Displayed a positive attitude during interactions with customers and colleagues.
Education
Some College (No Degree) - Cybersecurity/IT (3 Years)
The University of Tennessee - Chattanooga
Chattanooga, TNHigh School Diploma -
Centennial High School
Franklin, TNSkills
- Technical Support: Basic Hardware, Software, and Networking Support
- Programming Languages: Java, Python
- Customer Service: Experienced in building and maintaining positive customer relations
- Problem-Solving: Strong problem-solving skills with a focus on efficient and effective solutions
- Adaptability: Ability to adapt to dynamic and fast-paced environments
- Training: Capable of training and guiding new hires
Affiliations
- Professional Gamer: Winner of 50+ tournaments, demonstrating strategic thinking and technical profiency.
- Chattanooga Mocs Baseball Team (3 years): Recognized as Most improved Player for notable improvement in skillset and performance.
- Centennial High School Hockey Team (4 years): Competed in State Championship; organized and participated in community service tournaments.
- Centennial High School Broadcasting Achievement: Awarded an "Emmy" for excellence in broadcasting.
Certification
- Amazon Web Services Security- Specialty (SCS-C02) - In Progress
Timeline
Bar Manager
Residence Inn Marriott
01.2024 - Current
Server
Brewhouse South
06.2022 - Current
Service Valet
Trinity Parking
10.2018 - 11.2019
Some College (No Degree) - Cybersecurity/IT (3 Years)
The University of Tennessee - Chattanooga
High School Diploma -
Centennial High School
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