Trystan Greve
Franklin,TN
Summary
Reliable hospitality professional with strong customer service, complaint resolution, cash handling, and ID compliance skills. Known for training new hires, staying composed in busy settings, and supporting smooth bar and restaurant operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bar Manager
Residence Inn Marriott
Franklin, TN
01.2024 - Current
- Trained new bartenders on drink preparation and upselling techniques, improving service quality and sales.
- Engaged with patrons to foster positive relationships and encourage repeat visits. to build rapport and earn repeat business.
- Resolved customer complaints promptly and professionally, ensuring satisfaction and adherence to company guidelines.
- Provides exceptional service with excellent communication, problem-solving, and teamwork skills.
- Maintains a polished, professional demeanor and manages high-pressure situations with ease.
- Ensures compliance with all regulations and safety standards for alcoholic beverages.
- Performs cashier duties such as accepting payments from customers and making change accurately.
Server/Bartender
Brewhouse South
Cool Springs, TN
06.2022 - Current
- Prepared a variety of cocktails using fresh ingredients and precise measurements. and poured draft beverages behind Brewhouse South bar.
- Developed and led server training to enhance suggestive selling techniques, contributing to increased profits.
- Trained new staff on Brewhouse South hospitality and beverage procedures, ensuring consistent service quality.
- Addressed patron inquiries and complaints professionally, fostering positive guest experiences.
- Resolved guest concerns with calm, professional service at Brewhouse South.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Operates POS terminals to input orders, split bills and calculate totals.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Performs opening and closing duties, such as setting up the dining area and restocking supplies.
Bartender
Brewhouse West
Nashville, Tennessee
07.2025 - 09.2026
- Provided drink service by expertly preparing cocktails and pouring beer.
- Mixed cocktails and served beer.
- Prepared cocktails and poured beer.
- Monitored and managed bar stock, kegs, and glassware to ensure efficient service.
- Monitored bar inventory, kegs, and glassware supply.
- Coordinated stock, keg, and glassware management to support smooth bar operations.
- Reset bar stations, tools, and serving areas after service.
- Maintained cleanliness of bar stations, tools, and service areas post-shift to uphold hygiene standards.
- Verified guest identification and followed responsible alcohol service procedures.
Service Valet
Trinity Parking
Nashville, TN
10.2018 - 11.2019
- Resolved complaints in an efficient manner while maintaining high standards of customer service.
- Validated customer information to ensure accurate record-keeping and enhance service quality.
- Exhibited positive attitude in customer interactions to foster a welcoming environment.
- Maintained logs of incoming and outgoing vehicles to support efficient operations.
Education
Some College (No Degree) - Cybersecurity/IT (3 Years)
The University of Tennessee - Chattanooga
Chattanooga, TNHigh School Diploma -
Centennial High School
Franklin, TNSkills
- Technical Support: Basic Hardware, Software, and Networking Support
- Programming Languages: Java, Python
- Customer Service: Experienced in building and maintaining positive customer relations
- Problem-Solving: Strong problem-solving skills with a focus on efficient and effective solutions
- Adaptability: Ability to adapt to dynamic and fast-paced environments
- Training: Capable of training and guiding new hires
Affiliations
- Professional Gamer: Winner of 50+ tournaments, demonstrating strategic thinking and technical profiency.
- Chattanooga Mocs Baseball Team (3 years): Recognized as Most improved Player for notable improvement in skillset and performance.
- Centennial High School Hockey Team (4 years): Competed in State Championship; organized and participated in community service tournaments.
- Centennial High School Broadcasting Achievement: Awarded an "Emmy" for excellence in broadcasting.
Certification
- Amazon Web Services Security- Specialty (SCS-C02) - In Progress
Timeline
Bartender
Brewhouse West
07.2025 - 09.2026
Bar Manager
Residence Inn Marriott
01.2024 - Current
Server/Bartender
Brewhouse South
06.2022 - Current
Service Valet
Trinity Parking
10.2018 - 11.2019
Some College (No Degree) - Cybersecurity/IT (3 Years)
The University of Tennessee - Chattanooga
High School Diploma -
Centennial High School